SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect item! Good fitting! Fast shipping! Seller recommended
Great mouse, soft buttons, many settings. The only minus is there is no DPI switch as in the G series. even in my MX1100 it is even more than ten years old. The speed of the pointer is adjustable through the app, for games I do not recommend. Great for Internet scrolling.
I got it on sale. It'll be here soon. They gave me a carpet as a present. This is the best mouse.You can connect to Logitech G hub
Mouse coat, less than a week arrived, the lovely vendor put the mouse pad down. It's a far cry from the last mouse. Now all we have to do is figure out the program and tweak it. I definitely recommend the product!
It's a masterpiece, not a mouse, comfortable, comfortable tilt, comfortable gesture control, logitech flow, lets the compass switch between like the monitor between the pretty and luxurious mouse wheels,
MX 3S Black. Quick! They put a small carpet in it as a gift. To get there on a bigger journey. thank you 2. The color is beautiful -- graphite or wet asphalt, not exactly black. It fits well on grey laptops and black cushions. 3. Feels good Hopefully the MX 3S cover it better so it doesn't fade over time... 4. Mouse orthosis. It's a bit unusual after all you've been through, but I'm sure after a few days of use others will find it uncomfortable. My palms are long and nice, and my little fingers rest on my body and on the table. For a small hand, I'm not sure it fits. 5. Buttons and wheels are great. Basically, craftsmanship is perfect. 6. Key clicks are very satisfying -- light, almost noiseless, but clear and tactile. Super 7. Quality 140.0g, I recommend the goods and stores!
Super recommended, reliable store, products arrive very fast, original, display too much, beyond my expectations, come from so far away, can be assured to buy and happy toopp mouse.
Product according to the ad specifications. As always Logitech products are very well finished, quality and reliable 100%. Seller sent a freebie mouse pad and delivery was fast in sp. I recommend it.
Lovely mouse, delivery took time but because of the courier, all accessories mouse + freebie mouse pad, mouse battery came 60%, when the mouse is placed on the computer automatically already synchronizes and the Logitech installer appears
The mouse is fire, and the mat is included, not expected)