SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice product, high value for money!
So similar to Apple’s original cover 👍🏻 good quality thank you seller
Magsafe magnet adheres strong and feels good on phone case with rounded edges
It protects your phone and is compatible with MagSafe, worth the money
Veryy high quality and I am very satisfied with the item fast delivery also
Very Fast shipping nice quality
Good quality,Thanks
Its was accurate as describe, u can’t get a better product than this with this minimal price. Delivery was very rapid as well. Satisfied
Goods match the description. Fit cool. Quick implementation.
The case has a soft silicone side, which will yellow over time, but is necessary to protect the phone from drops. The back is a hard acrylic which is nice to the touch. It has cushion like protection at all four sides of the phone. The buttons are really nice and clicky. It’s easy to press, yet it has a nice resistance when pressing is, which creates a premium feel. The phone will be protected from drops and the camera will be too! The magnets are strong, and if you want to use it as a case for MagSafe accessories, this case is perfect. But be careful to look for accessories, which have a strong magnet as well. Overall I love this case, and I recommend it to anybody looking for a cheaper alternative!
Looks good
Good product!!Good seller!!100% of 5 stars!!Thanks!!!
Everything is fine. Chokhol garnus, then matched, my daughter. Shvidka delivery.
I recommend it. Arrived long before the deadline🇵🇹🇦🇴
Very good case, exceeded expectations. Super well packed, it was all plasticized. I recommend it.
I like it very nice and high quality not original but very thick
Looks good quality is a little tight but protects the phone
Very hard, very resistant, and it came to me earlier than expected
Fast shipping, nice product, good quality. I like it! I recommend
Good product, it came with protective film which I had to peel off, snaps well with the magsafe charger.
That’s a very nice and good fit cover like the material and make the phone realy light. I’m so satisfied and recommend it !
Nice and beautiful. Magnet is good and hold the phone
* The present document is being issued without formal editing.
The magnetism works and gives the feeling of protecting well. Satisfied with the purchase
Got what I ordered but don’t know yet about the charging till tested