SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent modern and beautiful. Delivered very fast
It was very beautiful and its arrival very fast
Ok
Thanks! Very fast delivery!! *******
Arrived in good condition and in less time than estimated...
Very well works perfectly🤙🏼
אחלה of protective covers everything
Quality product
The product arrived in optimal condition, it is of quality and as it has been described by the seller; I recommend the seller and obviously also the product!
Good quality
Very nice the product I really liked the truth, I will buy more again, I recommend it 10/10
Ras three bon produit
In the ad shows more beautiful
Excellent product, higher quality for low price. If I recommend buying
it arrived very fast. trusted seller. everything as described in the ad. very good. recommendable seller.
At first everything OK. Really top. It remains to be seen whether this metallic part in Black has durability and or n will start to fade easily over time. But for the order it is worth the purchase.
Super duge
Bella
I really love what I got from them
Duge Garniy Chokhol. Delivery, Raju seller.
Product conforming to specifications
The case appears to be quality! The product really looks like the photo! The case comes with a black edge, the transparent back and the rim that assists in wireless charging. This "rim" of wireless charging appears to be of some "magnetic" material that, from what I noticed, made my cell phone firmer on the charger. The only "problem" I could identify is: The case has a protection around the camera (which is good), but when we put to photograph with the zoom of 0.5x it ends up being formed a black border in the photo, which is the view of this protection that has on the case. In general, it is nothing that gets in the way, if I really want to take a picture with this zoom, I can only take the case and everything is okay. As I prefer the camera to be protected than to be able to take 0.5x photo without taking a case, I will keep giving 5 stars and yes .. I would buy again
The cases are pretty and according to the description. Products arrives before the expected delivery date. I recommend
We produce very nice finish and super fast sending. Very happy.
My wife loves it