SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent material, good sewing, and basic. Great for transporting the notebook from home to college, without any scratches.
I liked the product too much. He has cotton inside to protect the notebook. I also liked the handle to hold in the hand
Came in time. Nice and functional.
This is a super product! The quality is excellent. Fast delivery.
Loved, very cuddly, protects a lot, fit my tablet amasung S7 Fe
Very affordable price, good capacity and soft inner surface of the bag.
The cover is very beautiful and although it took a while to arrive the order, my daughter was very happy with the gift.
It arrived in perfect condition, super good quality, recommended 100% in fact it took only 7 days to arrive
Came right... Was scheduled to arrive on August 1st and arrived on 25/07 Came just like the photo
Bag Super!!! Jakiste on visoty)))
Beautiful, good materials. And very accessible cost. The inside part is very well padded.
I honestly did not like the material very much because the touch feels like sponge, however it is well manufactured and the important thing is that it fulfills the function and the price is suitable.
It was good for my laptop. It is thick, good quality. Arrived after the estimated date. Has a purse on both sides.
very nice item. it arrived gaster than expected. thx
Excellent product, super comfortable and safe, I am delighted
Delivery 17 days. The bag is super. I took for Lenovo X1 Yoga 14 ". 13 "bag as customized, perfect. I recommend it to everyone. Thank you.
Super Excellent product recommend loved too much
Very good🙏🏻
Very good computer case. I recommend this seller. Very good quality.
It's a great case. The internal space perfectly fits the notebook without risking swinging inside. The external bags have enough space to store a mouse and charger, but it is not very discreet, as the volume is visible outside.
Duge FINA, I will describe it.
The bag is normal for its penny, akuratna, I will pay for a dot, I will describe it.
graet, everything oke it's not only for women, wy? it's unisex
Very strong and light and it has three buckets only
Good material super