SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived early, quite liked the product, sturdy and good quality. Seller sent the other day, after the purchase.
Had researched and found interesting this model. Not profissionaaal but help too! The downside is that sometimes, depending on the position, appears a piece camera stabilizer in picture! Not taxed.
Came in perfect condition and its functions are excellent for beginners as I
Took 60 days arrived well… Box well preserved all as the description. Will do some tests after back to comment.
Good quality finish product and good functionality. Just a little small for my s22 Ultra.
Arrived well packaged and early, like product, recommend the store!!!
I arrive in Mexico in 15 days, very good quality and excellent.
amazing grimball the store are wonderful come to algeria after 13 days thank you
Well packed, and seems to be strong. Still will test
Excellent product, as my first gimbal, just missed a app to it.
Came in box, not taxed, need charge before use. Excellent Product, delivers what it promises! Excellent store sent super fast and with tracking code
Parcel very quickly arrived and of good quality We still have to try to see.
Very good product, arrived on average 20 days savior! 100%
Perfect in use, product Quality, limited to some functions but excellent for person as I, beginner, recommend, super fast so sending when in office, 11 days deposed posting in China, not taxed and city delivery Petropolis RJ,
Very good. Apparently is half bufado but will test
The product is exactly as the description says… arrived well sealed, and faster than anticipated. Very satisfied.
Like, Ates came packed, works very well liked this purchase, excellent material.
I haven't used it yet. To Brazil came in 14 days. Packed perfectly. The quality is visible good. I understand
Arrived early, not taxed! Great quality product
Very nice and compact stabilizer.
Ordered June 28 took away July 26! Delivery of a month to Khabarovsk. The box came slightly mint, but the goods did not affect, the plastic of the stab, very high quality, smooth pleasant to the touch, lying, but with the case can not how come the new phone will see!The stabilizer is mad, keep in mind that it does not have a zoom, and there is no application in the Playstore! Charges for a long time, the flashlight is super, charged, and began to shine very brightly! In general, we really liked it! Insert the phone into it first, and only include the patch! Slightly heated the head itself! Stabilizer and remote from it work only through Bluetooth! Seller Thank you! Bought for 2800
Issues related to shipping and appearance are OK. The operation is unsatisfactory. Manual unclear not help.
Everything works. The only nuance, not very well holds the phone in a protective case. Not in the book, of course. In rubber, which is worn behind. Thick for fastening. If without protection, then everything is normal. There were questions to the store on functionality. The seller replied quickly and clearly.
Not long to arrive not only took the customs of Brazil. The product looks good, very limited due to the customization it but looks good. Made some small tests so arrived and stabilizes the picture. Is not a professional gimbal so don't expect much but, to improve the videos seems excellent.
Gimbal excellent quality. Works perfectly! The material is excellent quality pesadinho. As it has Bluetooth is easier to use with apps for gimbal. The store sent super fast and protected. Recommend to everyone!