SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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very nice product. like, like, like
Product exactly as advertised by the store. Very good. Attentive and honest seller. I recommend
Very nice easy to use I kiff serious and ordered quickly arrived thank you
I love it hurts that I couldn't buy more it works perfect
Fast delivery.
And a good product I only had problem with the shipment of the product took longer than described other than that and a good product
Nice and lasts between so much the water. I would have added a remote control
Super! Turns into different colors during work. Took it as a gift. Appreciated perfectly.
Love it
Quiet, good smell, love that it changes colors, the kids don't bother with it but I like that it's safe for them and can make the house smell nice too!
I bought this for my daughter and she really likes the color changing options and the variety of scents that come with it.
The diffuser works amazing. The fragrance fills the whole room. We are looking a buying another one for the upstairs portion of our house
I purchased this for two people, one was for Christmas and one was for the other person's birthday. This product was great, super excited I purchased this!!!
Are you still thinking which one to get?Just buy this one. Right now!
The humidity does not increase much, but it glows beautifully
The Humidifier is very beautiful. The item corresponds to the store's description! It must be connected to work as well the scatters are grouped together in the same small bag. Otherwise I am very satisfied with my purchase. I recommend this seller.
So beautiful.
A very cool humidifier, I was glad that there is and works compartment for aroma oils. Everything works. Recommend!!
Works fine :)
Very nice, I loved
Works perfectly
Awesome humidifier! Looks and works great. Arrived quickly. I recommend this to everyone.
Beautiful, good quality. Works quietly, imitation fire is very realistic. Was satisfied.
génial