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Electric fireplaces with 3D fire effect Home & Garden Lights & Lighting Function : Automatic water fill
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Product always receives high satisfaction ratings from our customers
Product Details

 

 

 

1、Is there a difference between water tank and the capacity of it?

Different sizes have different capacities

2、Also is there is a different levels of fire hiaht?

There are eight gears to control the flame height

3、How long it can be opened and working for how many hours?

It can work for 10 hours

4、The electricity need which power . also the head for electricity which model?

We have all kinds of electric head, such as European rules, British rules, according to your needs

5、Is it a silence fan motor ?

Semi-silent machine

6、Does it work with phone app or only the remote control?

It can be controlled by mobile phone and remote control

 

 

Rated Voltage :AC220V-240V(Customization 110V please contact Customer Service)

Plug: CN (Customization AU/EU/UK/US please contact Customer Service)

Flame Color : Flaming Yellow(please contact Customer Service if you need other flame colors)

Control Mode: All series are equipped with super touch screen and remote control

The Water Filling Systems :Fill with water by manually

Fuel: Purified water or filtered tap water

Working hours :7-10 hours

Light Source : Halogen Bulb

Rated Frequency : 50-60hz

Overheating Protected : Yes

The Remote Controller : Yes

Atomlzatlon Method : Ultrasonic

Power Source : Electric

Service : Support OEM /ODM.

Fuel: Pure water

warranty : 5 years

 

It can touch the flame directly, It’s not generating heat.

Function : remote control with manual add water, and color flame optional. If you need color flame and more video of flames and colors , please contact us.

this have drain and water connection lines

Function : remote control with manual add water, and color flame optional. If you need color flame and more video of flames and colors , please contact us.
We can also customize the power cord according to your local outlet!
Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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L***l
7 Sep 2023

Thank you so much

Electric fireplaces with 3D fire effect

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