SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A little unjumping, but I think I'll get used to it in a week. The hand was sick from tunnel syndrome. And with this mouse seems to fall back. The mouse itself is a healthy move smooth buttons quiet.
Second purchase for home office. Highly Recomend this for kids and adults with small hand.
Ótimo produto, a bateria dura muito.
Excellent Product
so far so good, pretty fast delivery to Chile, will see how much time I will need to get used to it
All ok thank.
Excellent Product, meets all the characteristics described. 10/10 so far. Comfort, materials and response time are the most remarkable. Recommended.
Mysz fajna, dobre wykonanie świetnie leży trzeba się do niej tylko przyzwyczaić.
Received within 9 days! This is my 3d mouse of this type. Love it! One issue - after three months of daily usage the scroll wheel begins to squeak. Apparently cleaning and lubrication is needed.
The mouse as described. Quality is very high.
I'm fast. Very soft. I love it
Cordial saludo, in the purchase I make recently on Aliexpress I am impressed by how fast the products arrive and this is no exception, I arrive in 15 days. I thank the store for their effort and work. As for the mouse, I arrive in perfect condition. I'll start using it. I hope I like it very much and it will be very useful and practical. I thank the seller very much for their commitment to the product and the customer. I recommend 100%. Thank you very much.
goooood
Perfect vertical mouse, it's come to me two days ahead of schedule and everything is perfect. It works perfectly in the two modes you have and it is noted that the materials are of very good quality and very quiet. I hope it lasts long enough.
All perfect Good product, fast shipment, thank you
As in the description. I don't know how long the battery will last but it works perfect, it's quiet and yes it is true that you rest the wrist, you notice the difference. I recommend it.
Good to use