SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product. It fits very well in the hand and is very intuitive to use. He arrived fast and in good condition
It came all right, I thought I 'd have a better touch, but it's still good.
Unusual, but convenient when you get used to it. Said the husband. She bought it) came in a crumpled box, but she did not suffer externally.
The mouse is packed in a flimsy box, which is hidden in a bag with pupyrki. Inaccurate transportation may well kill the rodent, but I was lucky, did not break. The mouse itself looks good and high quality, there are no gaps, Lufts and squeaks. Clicks of medium volume, silent it is definitely not called. Powered by one AA battery. The strip from above glows. The only thing is legs from the shitty plastic, so it's better to use on a good rug, it will last longer. As an option-buy mice for 30 UAH and roll the legs from there) At first it's very unusual to use, but for two or three hours you get used to it. However, I have a fairly large hand and it seems that it would be more convenient if the mouse was bigger. As I realized, if you do not use, only a strip from above, and the mouse itself remains active, so it is better to turn off when you do not use.
igual a la foto, no trae batería AA. cómodo y suave
Mouse identical to AD and was very quickly. Found easy adaptation for use, but still not used in programs that normally use (architecture), in normal use found very quiet. Found that it has a good grip and a good size, well most of what I 've used, for me, that have the big hand, is great, as step long periods using mouse and always ended with sore tendonitis. First impressions are that is fragile, it is very light, but will only know with continuous use. The connection was with the computer, but still not shifted on setting buttons. Recommend to anyone who is looking for a big mouse and that suits well hands.
Good Mouse. I assumed that it would take time to get used to a vertical mouse, in fact, I did not have to get used to it at all, in my hand lies wonderful. The manufacturer has several similar models, there is, for example, with a built-in battery, but I chose an option with one AA battery, because. To replace the battery is more convenient for me than to charge the mouse when discharge. RGB backlight can be turned off. Initially, the mouse came with a marriage, there was a small crack on one of the buttons (see. Photo). To make a refund by mail is expensive (it costs like a mouse itself), asked the store to send the button separately. And surprisingly, he agreed, sent both buttons and a set of sliding pads. Disassembled easily, four screws under the pads. In the last photo, the mouse is already with the replaced button. Now everyone is happy. Well, yes, the wrist really became less sick. Can regression to the middle of course. Oh, yeah, about delivery. I ordered from Russia, after a few days the courier brought home.
Packing: The factory box in the postal bag, the benefit of the whole has come, the indicator is turned on, it has not yet looked in the work, the response has not checked to check plastic as on ordinary mice, expensive for price-quality, in ergonomics has not yet checked. Later I will add, my hand does not fit a small one normally
The product is equal to the store's description and looks very good quality. Delivery was made 3 weeks after purchase. Highly recommended!
Decided to take experiment, week of work, flight normal until tried the button to program, but like there are different 3rd party programs
This is my first mouse of this kind and I must say I was very surprised how comfortable it is, in addition to the quality of both its construction and its optical sensor there is nothing to envy others of superior price and/or known brands, it actually seems to be a rather expensive mouse, I must say, I have the big hand and I'm perfect to use, so be careful before you buy if your hand is small as it may be somewhat uncomfortable to use. Use a single AA battery and connect seamlessly to my computer, without needing drivers or anything. The shipment was pretty fast. I recommend to 100% the product, it is very likely that in the future more units will be bought again.
Meet my needs very well, recommend the product is the store. Besides having decreased my wrist pain
Fast smoothly Super goods. Mouse intended for 9-cio Latka after testing all right wrist is not so obciążony and here is chodziło. Recommend
The product was in a good shape and worked perfectly. It's a bit light but gets the job done! I recommend the store!
I've already bought some ergonomic mouses from AliExpress, and this one was the one I enjoyed the most. The plastic is very good quality, doesn't turn yellow after a few days. Is very comfortable in the hand and wrist. I have a big hand, and this one fits perfectly beside that.
Excellent product and arrived very fast (less than 10 days)
Like product, quality materials, note to touch the mouse. Your wireless is good distance, as my PC is about 2 meters distance of my monitors and even this distance sensor communicated 100% with the mouse. It has a cool that leaves the mouse stand-by function after 30 seconds without using it, this avoids wear fast battery. Recommend product, comfort note 1000 in 30 minutes had already used with the product. Seller sent super fast, arrived in my city SP in 8 days calendar
Delivery less than a week Courier brought directly to work For a long time I wanted to buy something like this, the choice fell on this mouse. In order to get acquainted with what it is and whether the usual mouse is more than enough. In the hand lies well, the backlight does not hit, used in a couple of days, the accuracy is good. In general, for such money fire. The only order was gray, but sent black. Not critical, but still. Well, or I'm a Daltonik and it's like a gray color
Excellent thing, everything is like in the description, quite qualitatively. Nothing is hanging out, everything is fine. Then it's for the habit :) Thank you for the good item!
Delivered on the 4th day by the IML service, the mouse is quite comfortable and bright, light, installed AA battery on 2700 mAh. For work and games is suitable (I work as a programmer), first the hand was re-trained and used in an hour and the tension from the hand began to go. I took it because of the pain in the brush and the nemenia mesinz, in the office I used a cheaper analog, with a transition to the remote. Before that, there was a logitek g602.