SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect for very dark environments-my order arrived in 19 days super well packaged and pricncipal: no charge!
Not bad for such a price
Excellent Product, recommend
Excellent product, very good, already came updated on Android 9. not taxed. 18 calendar day to arrive.
Great device, got everything right. Pictures beautiful in dark environments
satisfied with the first projector experience. It was working fine. Even though I am not familiar with the usage yet. I hope the instructions to be improved and the software also need to be improved that can be more user friendly. So far it is good
Super, alien in 20 days, the projector is happy with all 100%, and the updated firmware also pleased me, saved the store!) Photo from the projection on the wallpaper, Teper immaculate the second Ecran for the viewer
Very fast delivery to Yekaterinburg, only 1 week! The goods are well packed, corresponds to the description! Thank you to the store for fast shipment and a small souvenir! Seller recommend.
No way! Cool Shit! The projector produces a decent picture. I liked it very much. It will be necessary to buy a screen.
Super fast shipping and nicely packed, I hope it meets expectations when we test it.
Product such as description, nicely packed, 22 days to Canary Islands, excellent value for money and android 9. Recommended 100%
As always, Xiaomi has an excellent combination of price and quality. Even if you have to dance a little with the tambourine around it, the picture is good (if in the dark, so I have blackout curtains), the built-in sound is terrible ((but I'm still very pleased, simpotyaga!
Very good product, arrived much earlier than expected and with nice store details, I am very happy and grateful to the seller highly recommended the product
Great product and super fast SP Capital 15 days and I buy in 11.11
Excellent quality picture, despite not much distance to the screen, the settings are satisfied. Upset, only that each time you have to connect acoustics through Bluetooth
Bomb thing! Quality for 5 +, I do not know what people projectors for 400 thousand buy, I'm 100% satisfied with this one! Special thanks to the store: packed well, sent quickly. It came in a few days.
The product fulfills its function, works all right but is not perfect as making software retouches improves performance. Having android 9 gives you a lot of possibilities. In consoles the quality is decent but it is noted that it does not bring out excellent quality HD but it is very playable and without lags with the smartube app videos are seen in full
Very good the projector, really is FullHD, much better than the old projector bliztwollf VP8. And I'm thinking that it is already upgraded to Android 9. Very fast postage store, the problem is only the delay when in Brazil
The product is perfect. surprised my expectativas.com Prem fearless worth every penny. The store TBM is very cool took all my questions.