SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am so positively surprised the small things is the hammer
it looks good for now, I'm satisfied :)
Goods have arrived but when I’m trying to connect to the Wi-Fi it says “Fail”. Tried several time with different Wi-Fi still the same. Followed instructions but still. I don’t even know what to do next.
I thank them for all their efforts and I highly recommend them excellent
It came quickly packed well checked everything works. Goods satisfied
I got full order, the charger is European but it includes an adapter and a battery.
Thanks Aun store, i got my projector in working condition starting from remote etc. Its good for family viewing.
Arrived fast projector super cool just not in Portuguese is only English kinda hard to read and understand not taxed I recommend
Tremendous
Thanks
Great item for the price projector
"IT LOOKS JUST LIKE THE PIC & IS VERY SMALL & COMPACT TOO JUST AS DESCRIBED. LOOKS LIkE IT IS VERY WELL MADE AS FAR AS I CAN TELL. "
I have a huge and am traveling + skiing projector very this winter. It is very easy to carry and easy setup! Would not take more than 10 min. my friends also love. The downside is the heat that generates and cooling fan noise. But no big thing. Still enjoy very!
"Am extremely prepared with this projector. Not only it looks cool, but their resources, The menu system is easy to use With many manual settings. The store reply your questions within 24 hours. The best Customer service!! I definitely recommend to all customers desirable to purchase this projector with all facilities in A unit that is not very expensive. Five stars!!!"
Away from movie/sports match visible high quality can hear the sound.
Excellent image quality. Keep in mind that you need a controller to work.
Just received this yesterday and I am thoroughly impressed by the quality, especially for the price point. The brightness is not bad at all, its excellent at night, but is a little worse during the day, but definitely still watchable. The remote control is really handy, and works perfectly. The setup is surprisingly easy, it took me less than 10 minutes to start watching. All in all, very impressed with the product. 10/10 quality, 10/10 recommend !!
I bought for watching movies before bedtime and the product definitely meets all our requirements. Easy to install and connect, I use it to connect to iPad to watch movies and I no longer need to keep the iPad. Also my son watches cartoons, he protects his eyes well. In general, this is a great home theater for my family!