SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
тихая :)
As described, yet to use.
Excellent, I'm already using
love it I got this one within less than a month
Mouse excellent, surprised me with the quality. Best cost benefit.
Produto bem embalado. Item conforme o anúncio, ainda vou testar.
Arrived fast all right, 'Re working normally to enjoying.
Good Mouse silent, comfortable works well came in less than a month in Berezovsky I recommend the store and the goods!
24.08 denied 09.09. Noisy bear. I'm pre-war) I'm not a salesman
Very good product, arrived fast. Recommend
chegou em perfeitas condições, pela qualidade, o preço é justo! Não fui taxado. chegou mt antes do previsto.
Super fast, reliable, and clear the mouse silent unflattering description. Very comfortable to handle it. Can buy without fear. Congratulations
For work on the laptop is suitable, this company takes not the first time, work well, there were no problems, for TV box is also suitable
Fast shipping. Very ergonomic and comfortable sits in the palm of your hand, in comfort just like an expensive gaming mouse. The optical sensor is exactly in the center of the palm, it is excellent and means that it will accurately transmit all the movements of the hand, without errors. The right and left keys are almost noisy and tactile (there is a tactile silent click)-This is excellent. But the middle button "wheel" is normal-noisy, sorry. Could not make all the keys noisy. The DPI switch button is also normal-noisy. In general, a good mouse.
Mishka yak bear
купил за 360р. товар пришел на 3й день. курьер КСЕ. Мышка отзывчивая. кнопки нажимаются безшумно. работает от 2 батареек ААА. в комплекте их нет. Товар Рекомендую.
Normal mouse, does not click-fact. There is one moment, if you do not touch a couple of minutes turns off, to resume it is necessary to click in the rest of the smooth
Arrived in 15 days in PE reef, bought 2 silent click and are working perfectly, not believed, recommend!
The quality of the mouse is good. The declared characteristics of the store correspond to the goods. I recommend both the product to purchase, and the seller, both a decent, sociable and comunible person.
Excellent and Reliable Seller, Highly Recommended. Not a fast Shipping, 76 days to Greece, the Packets it's OK and Everything is fine. Excellent item, built with excellent material, Excellent quality/price ratio. I Test it and Working Perfect... Thank you very much.