SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product, first quality material.
Excellent product. Fells even better than the originally acquired from Apple (perhaps because my original one has been used about 3 years). Identified 100% accurately as a Magic Mouse 2 and all gestures are working as a charm. In the photos 4 and 5 I’ve shown both acquired from this store (left one) and from Ape (right one). I’m vert happy.
Only 8 days to Chile
It not seems to be original, but it has an incredible accuracy. I’m really impressed.
Mouse Original, sent quickly came in about a week, sold well packed like knew that our mail is a bunch of idiots)
Well, the mouse is cute, connects quickly and the screen writes whether it is connected or disabled. Convenient in principle, but nothing unusual. I did not like that there is no charging indicator, it is not clear when it will be charged to the end, but it is not critical. And in the rest, take here, save. Since 7 k as for it is asked in Russia it is not worth it. I would generally appreciate it at 2500 no more.
Very satisfied with the product and the store
Perfect. It’s the real deal! I’m very satisfied!
Original product, immediately recognized the MacBook Pro M1
Arrived fast and apparently is original
Quick and connect right away.
The product feels just like the original, Ithink that it is. What I think they do so they can sell it so cheap is: they buy it from Apple like trash and refurbished the product. Great product
Arrived super fast, seems to be original, and I Super Like. Came well packed
Мышка родная просто сборка для Америки они где-то их перекупают , подключается и работает отлично . Доставка примерно 5 дней , есть бесплатный возврат , на крайний случай ))))))))))))))))))))) продавец адекватный , внутренности не смотрел а так все оригинал точно и пробивал по имею все четко !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Надеюсь отзыв помог , были бы у них тачпады я бы купил )))))
Perfect original product. Arrived to me in less than 10 days (Sao Paulo / SP).
Looks good. Not 100% sure if it is new or refurbished. Mouse package was different from typical Apple. There were few pieces of dust on a mouse and two small scratches
Original high quality product. Order delivered very quickly.
Excellent product, I come too fast, it works perfectly.
Perfect, it arrived in less than a week at Concepcion, Chile, the box in good condition, except for a corner. The only detail is the touch, which only detects 1 finger in the magic mouse, and I can't make the Mission Control gesture, but everything else very good or
Received before estimated time and in excellent condition!