SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks, working great, very starnge fealing but will het use to this
Good quality product, recommended
Very comfortable, colorful lights, adjustable sensitivity, functional buttons. It meets all expectations, I just realized that the finish of the material is soft, which causes your hand to slip, would add some Gomes to avoid that slip. Use AAA batteries
Good product works well so far, good price
Class is fast! Got a magnet on the post office! Qualitatively, conveniently! Recommend!
Very fast in 2 weeks
Product same as, have experienced and works well, takes a bit to install the works 100%
Wireless. The transmitter is inserted into the bottom of the mouse, did not immediately find. Without batteries (need two small AAA). For a woman's hand is a bit large, high. In the rest everything is OK.
The goods came quickly, without damage/well packed. As soon as I unpacked-immediately inserted the batteries and checked on the computer. If anyone is interested, the cover of the mouse "soft touch" on the side of the strip changes color. And yet the mouse is optical, not laser (this is it, note) next time will show-how much goes By ergonomics, I'm satisfied-comfortable, compared to a normal mouse. To the store of prosperity and thanks for the goods!
Excellent product-as expected-now to try!
Shipping to Chile in less than 15 days. Excellent quality and service, true to your promotion. 100% recommended product.
Keliavo menesi. -Veikia. <2en> siek tiek lempikiu sviecia. <2en> neiprasta, bet tikiuosi priprasti.
Works well & very comfortable to use!
My order arrived in 15 days to Poland! Great. Mouse works good. I recommended this store.
good. was packed not very good, but arrived ok. Comfortable enough, plastic on the bottom part looks cheap, on the top side is good. For the left-handed mouse the buttons are already swapped, so no need to change it in the operating system settings.
great product. exactly as described. fast delivery.
Delivery is very fast. Packed only in a navel film, but reached without damage. There is a smell of plastic, but I think over time it will fade... On convenience of work until it is not usual compared to the usual mouse, it is necessary to get used to it for a while. Seller recommend!
It came quickly enough, as it combined with another order, respectively, and was tracked completely. The quality is excellent the mouse is comfortable, in fact you get used to it quickly. Plastic is very nice.