SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, and it supports Apple Car Play, but when it's connected to the Aux cord, its voice is weaker.
It's just the price. If you don't expect big, the satisfaction is high!!
With the 10th anniversary discount, not more than 3.5 won, C], it is purchased with money. It is recommended to be around because it is good at cost. However, after a few months, there is a symptom of a failure, so it can be used for a long time without a failure.
It's a new world than I really thought. I buy it for my Bing camera monitor. If you have something a little uncomfortable after using it for about three weeks, the sound is lost by the vehicle speaker when you connect the Oaks line it's not like it's missing from the machine itself, and the sound of the vehicle speaker is also a little confused. The cell phone is overheated so that if you charge with the fast charger, the battery will slowly fall off
Ok works even with my iPhone 14 pro max
for it's price, I highly recommend. got stuck with android Auto though after connecting cable , connection was flawless. Screen lag can be annoying but I think I will get used to it
Really good product on full fast delivery, up to a completely affordable price. Really good product on full fast delivery, up to a completely cheap price .. Really good product on full fast delivery up to a completely affordable price ....
Price quality this product is definitely recommended, have the screen connected for a while and it looks nice! I haven't installed it yet and I haven't been able to test the included reversing camera yet! The packaging and contents were delivered undamaged as far as I can see until now!
The product arrived quickly and matches the description, but as of now I have not been able to connect to the Samsung Galaxy S20FE
Fast shipping came without The boot takes 20-30 seconds. The screen is big and it's good. I'm satisfied that I bought it. You can call the car with Bluetooth. The rear camera does not know how to install I couldn't confirm it.
I personally am really satisfied with this price. One thing I don't know yet, is to connect the AUX jack with the vehicle speaker through the connection, it's the first time I 've done it. Except for the speaker connection, the line is complete. Anyway, I'll use it really well!! Well, I'm going to say, Ali.
I got the order ten days before it was due. I haven't. The box is carefully preserved. After installation and use I will give you my feedback.
It's the best Gistlebi Apple. Android needs to be havah Well, good work.
I think it's okay to put it on an old car. The four voice comes out of the machine and the music comes out of the car.
I haven't inflated it yet but it looks very simple and useful
Very good the truth, for the price!!! Not the big thing the screen is quality for what you paid!! This good!!! I arrive in 4 days👍🏻👍🏻Super genia 5 stars to the very honest seller
Very good quality
Easy to set up, functions well, and works perfectly. Highly recommended.
Very good
good quality first shipping good seller 💯