SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ótima Luneta
The product came as advertised and arrived before the scheduled date
Exceeded my product expectations. Great quality, excellent image definition and fair price for product level.
Took a stock for a 3600, it's definitely worth the money! From 50 meters you can look at the Needles on the tree
It's great, the store is super, answered all the questions, helped with the package Very fast delivery
Arrived super fast... Local seller... Sedex...
I suffered for three years: whether I need it or not. I bought it. Recently I also took a cheap telescope from a friend and this one is head and better. Pluses: a bag and a rag included, because I have nothing to look at from the window-an exit telescope, good light lenses, a pleasant tenacious body, smooth magnification. Flaws: with maximum approximation, minor aberrations, the tripod is small. Since I bought it with a phone holder, here are the pictures with the minimum and maximum approximation. Through not very clean glass.
I see the moon and I see it better than I thought. However, the available tripod and the purchased favorable adaptor have a feeling of being a little poor, so I think I should buy it as a better thing. It is.
All as in the description of an excellent pipe. The store is respect for marriage, tripod, sent a replacement.
Ordered via video from YouTube. The pipe is just super, very brisk. And yesterday I just had the opportunity to see the moon. The phone does not transmit everything in the photo, all the craters are visible. Emotions are off scale.
Excellent scope, looks perfectly, quality, presentation and also the price. The only thing that leaves much to be desired is the adapter for the cell phone, as it could have been a little better quality, it gives a lot of work to attach it to the scope. However, I insist that the telescope is of excellent quality, looking forward to testing it at night. Congratulations to the manufacturer, seller and Aliexpress., congratulations.
Excellent scope, looks perfectly, quality, presentation and also the price. The only thing that leaves much to be desired is the adapter for the cell phone, as it could have been a little better quality, it gives a lot of work to attach it to the scope. However, I insist that the telescope is of excellent quality, looking forward to testing it at night. Congratulations to the manufacturer, store and Aliexpress., congratulations.
Very beautiful It arrived super fast in 3 days I will still test
The photo of the product is full. I will describe what is not yet. The packaging is good, double film, carton box, polyethylene. Included tripod, case, pipe itself. Multiplicity is set on a monocular (where you look with your eye) The focus is set on a turntable with the letter E. Retractable Blanda. The lids are weak, plastic. (but there is a case, so everything is OK). Metal tripod, durable. Pipe material is bulky plastic (rough rubberized surface). I didn't justify my 75 times on the first tests (well, because I'm not an experienced user), then I figured out the use and everything worked out. Light pipe, camping option. For a little money in my opinion-a good pipe with a set. Plus I want to note the store, who offered to purchase a digital matrix for displaying the image on the PC. In general 5/5. I hope my feedback will help in choosing.
For this money, a normal pipe for shooting, you can hardly see through the window! I went out much better! At 100 and 200 meters the target will be clearly visible, it is necessary to firmly attach it to the tripod in your hands very badly, everything trembles!
Excellent cost benefit! Great finish and very beautiful! Highly recommend!
I arrive in 9 days! Pretty fast. Without knowing much I did a first test and it works great! Highly recommended. The store contacted me and offers me other additional products which I think I will buy now that I see the quality of the product.
I arrive in 9 days! Pretty fast. Without knowing much I did a first test and it works great! Highly recommended. The seller contacted me and offers me other additional products which I think I will buy now that I see the quality of the product.
The pipe is not bad for your money, it is quite possible to look at the moon. Keep in mind, at the maximum zoom it is inconvenient to photograph at night, since objects constantly creep across the sky to the right ( HTC U11 photo
Excellent quality, smooth movement of mechanisms, optics at the level, there is a built-in dugout, the mini tripod (though not telescopic) comes with a nice quality, Metal with quality knots, in general Super checked at night for 200 meters watched in the window TV shows The cool company is not the first product to buy Of the flaws-please manufacturer Make factory laces for lens and eyepiece protection caps and it will be super!
Arrived super fast because they had stock in Brazil, it took 4 days to arrive. I am waiting for a good time to observe the moon and so I will come back here with some photos I recommend too much
Excellent viewing is great magnification. Only thing that I found strange, although I do not know if this is normal, is that it is necessary to touch the face to the eyepiece to see the whole image
I am the Arab comment to turn it crazy and God shows you the moon beautifully and fits beginners
For this money more than not a bad optical pipe. On 75 x heavily soaps, but up to 50 x is quite suitable for viewing urban landscapes
Everything in the best order. Communication is great, if there is a problem, there is an immediate reaction to solve the problem. I give 10 stars, thank you and I definitely recommend the store!!!