SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The camera is super, came all wrapped in a pimple. connected within 3 hours as the instruction is not in Russian. YouTube has everything. I inserted my USB flash drive on 32 GB. for 4 days of recording is enough. I recommend this in DNS costs 5200r.
It works perfect I could not connect it via wifi only cable I do not know that it did not take the qr code, Good imajen, quality product
I will take the 2nd, if I did not like it again.
Everything indicates being fine for the moment. As I test, I'll come back with another review
Super camera, simple to install, clear image, even in the dark, a lot of opportunities settings, fast delivery to UK in two weeks
Arrived fast and well packed, both already in operation, great quality.
It came quickly to the Krasnodar Territory in 18 days. Installed the same day works well .. For 2500 rubles 5 MP 64 GB .. At night there is a flashlight flash, but then I figured out how to turn it off from the app
Good camera, like it very much.
Very good camera, negative for the store is it even it knowing that am Brasil she sent the plug different, for discuido my not put plug I.
Very good product, arrive to IL in a week. we bought 2 for the same app works great.
Excellent everything from quality to delivery time
Super camera, Mohla by fungovať for novšom prehliadači CEZ PC ,ináč veľmi odporúčam, veľmi rýchle doručenie.
Received the package today in the mail in perfect condition. Took almost 1 Month. The quality is perfect & sound is good. Definitely recommended. My third purchase from the same store.
All ok, thank you!
Zamoviv 2 Cameri, all reception, Virna reception, leave the city of vmikav
I order constantly 10 cameras. In general, everything suits, but when the last batch is updated by air, 4 cameras are taken, it is necessary to pull out the dump and change the serial need special knowledge equipment!!!!
Excellent)
The box came a little dented but no damage to the product, no install but it's the second one I buy and I haven't had any problems with the previous one
The camera is cool, adjusted quickly. But the quality of the picture disappointed, there is another camera 2 MP, it shows better. The store put a memory card for 32 GB, although took without a card, for this seller respect and 5 stars.