SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful for the night.
An artist.
Fast setup works perfect, 2 meter usb, everything is fine. Very solid and secure packaging. I recommend this store.
Very excellent and clear
A camera with a memory port, but what has a memory, I participated in the storage of the cloud or two weeks free of charge and the month is about 12 riyals in a sensor or animal or A cable type C and a head A three-way charger, in which a night photography in which Mike and his hearing to communicate with anyone in the place hear and hear you can settle a manual warning to me in the place of alarm real if the urpay was paid by
Excellent do not hesitate to buy it despite its price but I do not deserve
Thank you so much
great camera, also flawless compatibility with the homebase 3; privacy mode and security
Excellent safe package, I love Eufy cameras
Super Good article. A big surprise. Clear, color images, tracking, fast. Great purchase
Very good camera just move to new house ask the store i need the camera urgently. Seller immediately send the camera out received within 2 week tested everything work perfectly most highly recommended seller to everyone. This camera it a must buy. I ever use xiaomi camera quality very bad. This S350 i bought 3pcs if no good what 4 i buy 3pcs faster buy before it sold out. Thanks you seller
As usual, Eufy never fails to amaze me with their quality products. 4K Video quality is great. 3x optical zoom is great as well. Wish it has a tripod mount.
It’s very good
The corners of the product box are distorted with a regular vinyl mark. Seller should care about the packaging. There is a Korean manual and the product is small and design pretty. No app installed on the Android 6. SJCAM 4K Action Cam a little less than picture quality. Night picture quality is good, but the living room corner screen cannot be expressed. Camera installation, easy to set up, camera action fast and good. Easy to use app. Overall good. Cloud is used for monthly payment. Not for free. Merorri 512g recognized.
Excellent.
it's very good
Magnificence do not miss your photography accurate magnificence Thank You Abdul Majid arrived in record time
The packaging is excellent and the rest of the user tried it and showed it arrived within ten days
Excellent camera and its quality is high and it is rich in definition, in which the Wild Angel (photography offer) I recommend buying but with the discounts of the codes to look at you cheap
Fabulous cameras in all respects Thank You Abdul Majid al-Jabr God reward you good for your excellent recommendation and the code of your opponent, I took it at the time of the offers, where artificial the frankness of its beauty deserves every real, I received less than written in less than a week arrived, its packaging is excellent