SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality and pick up blue tooth very fast.
Normal headphones. If you work in a factory or somewhere in a noisy place, then this is the very thing that isolates the external sound and get a good sound from music or video. Take and will not regret, only strongly presses, but over time you get used to this pressure because of the rim
These headphones are ordered for the second time. The first broke down after a year of intensive use, stopped holding the battery. I like that they protect from noise and through the phone you can listen to books or talk on the phone.
Very solidly built. Fit is incredible. No need for noise cancellation function as ambient noise is almost totally blocked. The shipment of the headphone is poor though. Instead of a solid carton box to protect the device, they simply used some bubble wrap. I hope my headphones is not damaged during the shipment. Seems okay though.
Excellent headphones, for noisy work just super. All day they cleaned the metal with a Bulgarian, not as tired of noise. Comfortable and comfortable. And the battery for a day was enough. To buy recommend
Excellent product quality. Tested and the sound has top quality.
Product that worked well until today... He doesn't hold the load anymore. It holds a half day while before it was more than a week...
Headphones come!! Everything is fine! For work on the same!! And from noise protect and music are encouraging. Bluetooth meters 10 takes. How much is enough battery unsubscribe later. Thank you!!
Just received headphones first impression fiery, microphone works fine, sound quality, will serve as a look pads
Very good ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Good product for the price . Good isolation phonique . Sound could be a bit higher but still great value for the price
Goods first class. Works perfectly. Today tested. Definitely worth the money
Good product, but not much volume. Isolation is very good. The design fits very well to the head. It arrived in 3-4 weeks in mexico approx.
Earphone class
The article is very well heard of music. Only the microphone captures a lot of ambient noise, it serves to converse very briefly. The battery lasts more than 40 hours with the voice to a minimum.
Very nice and sounds good.
comfortable, blocks noise well, bluetooth audio sounds good