SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I just received mine, I had ordered on June 21 and today August 2 I have it in my post office box… I put it in charge, I still try to understand how it works, but it looks good to me at the moment and for its price but I find not very autonomous for bpm and everything. Every time I press it. I'll come back with another comment. From Tahiti 987
Watch also met my need came right, just didn't come charger.
The order arrived in Turkey for 9 days and the quality is very good price of 51 lira after the discount I recommend it and strongly
Product is good as it was described. packing is very nice , I received it without any defects. Delivery time, I have wait long as I see many are delivered within 11 days. in conclusion product is good, but you have to wait long to receive. thank you
Very good product, as described, has the basic and necessary that one needs, I am satisfied with the order and arrived long before the delivery time .... Thanks
The year-old yak for his penny boy boot. 1-2 days Vistachay battery. All show not exactly. Ale yak Zamina zvychaychaynyk pidyde. Yak tsyna such a product.
I received everything before the scheduled date, good logistics. Thank you very much
It is great and long before the indicated delivery time I recommend it and the price given away
I like it very much and at a super price
I have not tried it and I have to configure it does not come with a manual in Spanish so I have to look for it on the Internet but it looks very good and for its price it is fantastic
It is not the best, they arrived with the box very crushed.
The packaging arrived a little damaged. The watch was not loaded. The pairing is not that clear but I succeeded!!!! Everything seems to work well and I will test it soon. It makes gadget but as soon as I used it in real life, I make a comment. Fast delivery.
The watch came to the Tizhden she was, to the rule of law, to the SYN of hard money, to the end of the second
They arrived very well excellent hearing aid with their function the smart watches arrived in ecxelent state just the ones I asked for yet I don't make it work
I bought 3 in the promotion. Came right, only the packaging that kneaded cool. But the watches survived the carry rsrsrs. I bought 2 black and one white, they are easy to set up. It has two bad things and it has that is always connected to Bluetooth to keep the photo we choose and battery lasts 2 days moderate use. Positive point carries fast and has training monitoring. Works well, despite the cons and a good device.
Perfect works super well and more for the price it has is wonderful, I recommend it