SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product, amazing quality, working perfectly on iPhone 13 pro being a super fast delivery, original product xundd can buy without doubt that will not regret…
The case fits perfect on my iPhone 14 pro max perfect is beautiful I recommend it. Thanks to the store. Has arrived ahead of schedule
Very fast delivery Good product thanks XUNDD
Delivered very quickly. Thank you for the good and quality product.
Great case, fast delivery, Glass included. The design is worthy, it is not ashamed to give someone as a small present.
The goods arrived quickly, the quality is good, as described, the store packed well.
Excellent quality, in the hand is more comfortable than standard silicone, looks pretty. Was pleasantly surprised that the store put a protective glass as a gift.
Looks like a strong and pretty case. Came really well packged, arrived fast
Very good the case, good grip, makes the device clean and cool. I recommend
Sat down well. The buttons are not very hard. MagSafe works. The store put more protective glass.
Very good product, I love the cover and came with a glass mica, 100% recommended.
Chic case! On the 3rd attempt bought what he wanted. Before him, both options were sent by other stores full slag. Delivery to St. Petersburg two weeks. Glass included. Branded packaging, nothing damaged. Sat down tightly, no backlash, the cut-outs are even. The material is dense and pleasant softchach. From the front side, the sides protrude 0,5mm (if there is even a protective glass) additionally protect when you put it on the screen. Magsafe magnet holds tight, charges perfectly. Definitely recommend!
It's very good, I take the same case on my second phone, I like it very much, quality cases and glass, I have received a gift for the new year and a coupon from the store, I recommend it. Thank you Delivery faster than declared!
Duge class chohol, it's expensive. One-three crashing on Ali. Sklo's at the podarunok. Charging of the magneev pratsuya, and the takozh in the machine to triage the city. Minus-sklo on the chamber is cracked by Bulo zniti, so yak chohol is easily attached. Delivery of Bula ob'ednan with InChI and took 1 City to Ukraine. Recommend
Very nice looks very good quality and fast shipping I recommend the store
Excellent quality case! Fast delivery to Czech Republic! Seller recommend!
All impeccable very beautiful housing I charm Very satisfied 100% recommended
Shipping fast. The goods are quality and beautiful. It's nice to hold in your hands, it fits snugly to the phone (14 Pro Max). The magnet has not yet tried. Very satisfied, I recommend.
Really like it, very good quality!! fits perfectly and very light. I’ll order again.