SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good device..not yet tested well packed. recommended for the price
The tablet came in 6 days in Ryazan, with the receipt of problems was not, everything came in its best form, packed in two films, all as it should be. The tablet has good quality, nice coating, 8 Replaceable Tips, took a tablet for playing OSU!, where it shows itself perfectly. Seller is good, free and fast delivery. More add nothing, I put 5 Stars!!!!
Excellent tablet, took for playing the OSU. Of the shortcomings, only that the area is quickly scratched (photo 1 day after use), but I do not consider it a lack, because. The work of the tablet does not affect this and it's just a visual layout. So the tablet for its money is very good.
Very very excellent, but better to be missed than this.
The tablet is in good condition. Came to Volgograd for 4 days by fast delivery by courier. Bought for a game in the OSU.
The goods arrived in our mukhosranck quite quickly in 2 weeks. Took in the mail as in our village there are no couriers. The tablet was well packed. Minor dents on carton packaging. Everything works fine. In the OSU is responded without delay. Since this is my first order I had a promotional code and coupon and eventually it got me for 888 rubles. HAPPY EVERYONE!
Played in the OSU for 2 months. Works well, the cursor does not shake, it came in a week in the post office. The area is washed, but it should be. Don't you want me to see a bitch? Glue the matte sticker. The size of a palm. My area: 165 65.
Arrived well packaged with intact and young. Comes the instruction manual, the pen with pointed reserves and a ring to help change. The table is great for those who want to start and learn the basics. Touch OK, only you can not use inclined but it's great for the price loved✨Arrived very quickly pro expected also loved too
Perfect very good product fast delivery 48h very good store super price
Good store! Everything works. Good delivery to the apartment!