SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super communicative and patient! Helped a lot with the beeded docs for the ministry of communication approvals!
Very good saw recommend of more
The device configuration is extremely fast, whether on the website or application, but if you do not know Mandarin, it is recommended that you use the application, because it is already translated. Regarding the product, it is simply amazing, truly very good, and the seller is attentive and a great seller.
Great router! Perfect sign, my house has 160 m² and picked up in every corner the 5GHz network. I left 2.4GHz disabled! It has the function of guests (only 2.4GHz). Note: My contracted Internet is 600Mbps download and 300Mbps Upload.
Exceptional rotuner
Solved Wi-Fi problem in the house. The carrier's modem delivered only 340mg speed, with this router is delivering 640mg
I liked everything. I am very satisfied with everything.
Perfect product! Arrived with the packaging a little crumpled, but it was very well packed. I received it in about 20 days and it is definitely the best router on the market. The only criticism I have to do is the settings that are in Chinese and unfortunately not to change it, and ends up giving a little more work to configure. But in addition the product is simply sensational, and in my home, where there are many connected slides, the Internet connection has improved 1000%
This router is excellent. I used to have two huawei ax3 routers working together using their mesh capabilities. In addition due to the presence of walls, I have to use an ethernet cable for a TV on one of my rooms. All this is no longer necessary with this beautiful xiaomi router, just one router is required.
Router too good, I never imagined that I could demand anything at that level.
All OK fast delivery
Shvidko she can easily arrange for the additional help of the plagiarism to shift. Pratsyu without narikan, vidm shvidkistes.
Worked very well. Chinese verse, so you need a translation app, but it is very simple to configure by entering through the IP.
The package was very badly damaged, I was afraid that everything, but in the end everything is fine. This is already 3 router, I recommend👍
Excellent product. I installed with another router Xiaomi ax 5400 in mesh and covers a total area of 120m2 of the apartment with Wi-Fi 6. it is still possible to leave the LEDs erased.
Item arrived damaged, one antenna broken....
Came the version with firmware in Chinese, but I managed to configure smoothly with the Mi Home app, very good manages to deliver 5G in the whole House (110m2, with plenty of walls) with an excellent band.
Perfect. I recommend it to everyone
Very good router even, buy without fear! I would also advise to buy a better cable, example Cat 8 or 7.
Thanks to the seller. A great router. I'm satisfied. Despite the fact that the box is crumpled, there are no scratches on the router. I advise the seller.
Repeater extremely fast! Satisfied with the purchase. I 've never seen my internet so fast and sign on the stalk. Congratulations.
Very good, it works perfectly!
Chinese fork and stitch, great rosmir from Minsk. Zplyusv, pratsyu yak declared, svidkosti in appearance
Vidmno
A good machine is a pity that only in Chinese, the lousy even in weight differs from all while the Pamela is in the corners and so it is worth the money