SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent! Seller really fast shipping the product I recommend to the store without hesitation I will buy you again it is worth mentioning that I arrive well packed the product.
Delivery 1 month from payment. In general, everything is fine, that's just like WI-FI played football. But the device itself did not suffer.
The delivery took 18 days to Moscow. The router itself did not suffer. Everything works fine!
Everything is fine! Works!
Arrived quiet, no charge for Brazil. Installed and configured with OpenWrt. Recommend the store and the product.
Great router. I have an amazing Mesh network now, and I get a great signal everywhere at home. Installation is easy.
Delivery for 12 days to Moz. OBL. The router works. The signal is much more powerful in comparison with the old one (Xiaomi Router 3). The only negative, very strong indication in front, at night in the wall as a night light beats)
The whole setup is in Chinese. It's better to do it from the cell first downloading my Home (where all the scenic settings are done), and then my Wifi (where daily administration is done). Greetings.
Very good, not features falls, good range. Configuration is made in Chinese, but using Chrome in computer, can up translate automatically. Can cross 1 wall quietly, with 2 features higher signal attenuation.
very poor service and quality of the package and send it to you and your family and friends to do the needful at the same price as the same price as the
Arrived in 17 days SP-BRASIL Arrived in perfect condition and no tax! Working quietly and really meets the needs of those looking for a great router. Unfortunately the manual is in Chinese but nothing that a video tutorial not solve.
Very good shopping experience, shipping in time and shape, packaging is fine, and the product has been very much liked so far, I 've been using it for almost a week. I recommend the store and the product.
Seller and fast sending and sealed product. I am very satisfied! PS.: Not Tested
Great product recommend to everyone Super fast shipping and delivery 12 days to my house.
It's super. To the Rostov region reached 10 days. Everything is adjusted from the phone. You need to connect the router to the outlet, the Ineta cord and the network in RJ 45. Then from the phone connect to the WiFi network that appeared. You will be crossed to the page with settings. And then as everywhere: Next-enter the login and password of the provider and is ready (do not be confused that everything is in Chinese, there press one button, do not worry about about about Outcome: I recommend. WiFi 6 works.
The goods got to the curved horn for 24 days. Packed so-so, but everything is whole, all working. Connection looked in You Tube. Product and store recommend
Pasynka came fast. Packed quality. Setting is simple. Seller recommend!
Postage and very fast. Arrived all correct and works very well.
Product is excellent. Even the setting being in Mandarin is easy to use, possible use translation of Chrome. Signal is strong and the mesh network is compatible with Redmi and Xiaomi products. The router is Wifi6 in 5 GHz, but is Wifi5 in frequency 2.4 (different version AX6). The equipment can be made by app Mi Home Management. Ah! Shipment and delivery was very fast.