SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good CRL
100% original!
Earphone spectacular. Delivery P Brasil in only 14 days.
Original product, sound quality is amazing, noise canceling is good (cancel noise a bus noisy) this is my measure. Was satisfied with the product.
Headphones are comfortable, they almost do not fall out of their ears, but there is one minus: they connect directly to several devices. T. E. If they were previously connected to the laptop and switch them to a mobile, the Shuts from the laptop will not happen automatically, similar to the phones (you do not know how to connect to connect only by the method of stak) listen to music, for example, and receive notifications from the laptop. Also there are all sorts of lags: After listening to music is not so easy to switch to talk, the person does not hear, they have to reconnect.
Not as black as expected. Noise reduction is good, but now I want better. The charge is held for a long time, the case charges quickly. In general, in its price an excellent option
Great headphones. The store slightly tightened with the shipment
Show Thank you!
I love them! They're amazing! Great sound, great controls.
Earphone and good. Esperova but quality in serious
Very good, fast delivery: 20 days. Product match the description.
Entegue in 11 days calendar was not taxed and product as ad
Product sealed and original, has a very good sound quality. With the app "mi buds M8" I could set for forward and backward music "with two touch" and lower and lower volume "with three". Recommend the store was fast sending.
Original product and apparently great quality. Delivery time after 33 days without fee. Recommend!
Product 100% original and not taxed.
All as the product description
Thank you very much store Everything is clear, packed neatly and reliably. They work well. Highly recommend
I loved them. Very good sound quality and with V4A it improves much more. (remember they are economical) the only thing is that one side (right) downloads much faster than the other