SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well arrived. The outlet is 110V, so there is no need to worry, 220V connection cord is enclosed. This summer is a resident of Great Africa. Although it is a Xiaomi product, it is cool and quiet ~ It is cool at the price of Ali ~
I ordered two and it was slightly boxed, but, Luckily, the product was no problem. The Xiaomi app was selected as a Chinese country, so the fan was well recognized. It's nice because it has a wider wind area than a winged fan.
The product is really good. Delivery is incredibly slow. It takes more than a month. Still, the product is good. If you set the location from Yap to Mainland China, you can use it well through the app ^ ^
2 frames to get close to 10 dollars off after discount, TT TT, I'm embarrassed and embarrassed, but after sending out, I want to write the delivery took a week, but the goods go well without problems. I think it's a little big and the wind is cool.
Received after plus 1 month waiting. Taken in English format not UE. So I have to buy a adapter in plus. More information when I can plug it in...
The creepy is also small and satisfied
That's totally nice. It is controlled by phone, but it seems good to have a remote control.
very good
I got it after waiting two weeks. It is normal working and quiet (especially 1 Stage). I'm trying to connect the app and use it like a remote control, so I asked for my home WIBI number. I'm not using the app because something doesn't fit in me. You just need to move. And I sent it with a pig's nose, but it's European, so it doesn't fit or loose depending on the type of Korean outlet.
The delivery was slow, but the app is well recognized and the wind wind noise is also high.
Prepare the conversion plug as 110->220. Good to write in the room. In the living room, it's weak. It's good.
I ordered in domestic Pyeongtaek and arrived in 3 days It was about 10 days at customs and received in 12 days. The product was packed and boxed, and the assembly is simply finished by assembling only two lower bolts. There is no remote control. The rotation is good, and the air volume is controlled and turned in four stages in total. I think I bought it at a very satisfactory price. The design is the best.
After an accident, I'm annoyed by the price.
The delivery of the goods was very slow, but the product will reward you. Small space Occupy, various functions, less power consumption is satisfactory. After installing the app, you need to set the region to China in the additional settings of your profile to get a WiFi connection. (See photo 1) Then, as shown in photo 2, various functions can be set remotely.
It's the best fan I 've ever used personally. The wind doesn't come out in one place like the fan wind. It feels like a wide air conditioner. When the century is the maximum, the amount of wind that comes out in the middle of the strong wind is long. Much more, I'm cool. If you receive the Xiaomi application, you can remotely adjust by phone without a remote control (not official import in Korea runge support is not available, so if you only make local settings in China, you will recognize it) It's a mistake to chew all domestic products.
The power plug is too loose, so it works well when you buy a plug and put it in.
The delivery took about two weeks and arrived well without much damage to the box. The noise is also quiet and completely good! Another person said it was a Korean code, but as shown in the photo, it is an EU-type code, so you should buy a separate pig's nose. No, No.
EU Plus has prepared 220V in advance separately and comes the plug that fits our country. I like the goods more than I think.