SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product quality, recommend
The packaging is dead, dugé p 'yata is attached. The kit itself is good. Raju the edge of the pack goods. Garno apply gravity.
Very nice keyboard combo, as expected from Xiaomi
The kit is good, the build quality is excellent. Looks stylish
I am very pleased to indicate who is not very picky in design and finish, is good for those who want a silent keyboard, wireless and with low, I indicate, but highlight the product has a lower quality than appears in pictures (has a grotesque finish). The mouse appears to not be very good, only use know.
The keyboard is as described, this is the layout in English I like it helps me to learn English
Appearance and quality high level. Very pleasant sound keys. Keys a little less flexible in use than laptopowa keyboard but to habit.
The product offers a good money, but I expected a superior quality. My request came with packaging violated and scratch marks. All works properly, but the keyboard is not very good and the mouse looks fragile.
Delivery a couple of weeks. Everything works. Recommend. There are no stickers in the kit, but, in principle, and it is not written that they are.
Super! I'll write it down.
The mouse is good, the keyboard does not cause positive emotions, pressing loud, using unpleasant. It is better to see other options, this to buy will not be recommended.
Product of good quality, quiet and pleasant to use. Serious store, neat shipping. Be careful however because it is a QWERTY keyboard and it is not specified in the announcement.
All as in the description. Everything works fine, though without a Russian layout, but I did not see it.
It came quickly. Now everything works, but when I connected the first time, several buttons on the keyboard did not work. Some miracle after half a day they earned
Amazing! I love it
Delivery very fast, in 2 weeks already was in town. Silent Keyboard and very comfortable
Very compliant, quality bonitony plastic. I 've used it during the week and it works really well.
Very happy with the purchase. Outstanding quality product!
Excellent Product Arrived 1 week before time. All well packed and in good condition. Quality very good. Recommend.
Wonderful product my husband liked.
Good night, in record time, purchase 10/5 day delivery 24/5 less than 15 days already received the goods, box came a little wrinkled, but the product is perfect, testing now.
Excellent product. The problem are the American accents using the standard. Anyway I'm very satisfied.
High quality
Good set, convenient key travel keyboard, responsive mouse.
Come quickly. Quality