SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I get super fast I loved the one giving a time to be able to control it as it's very difficult to manipulate it and asia leaves the sides I recommend not to use it at home and practice
it's a good product. Quick delivery to Pakistan. All okay. Highly recommend the store.
Checked fly, but not more than 5 min, out of the declared 15 min! one battery does not freeze at all (marriage) send new ones with catoryms will fly 15! Thank you!
Thank you to the seller for now I can not connect my drone to my controller
It arrived in good condition and fast, the contents are complete, the case is very practical and it looks very well positioned the cell phone, we'll see how it works
I bought it from my son. He loves it, it was very easy for him to learn. Image quality is also amazing.
All as in the description, quite not a bad product for your money!
Envío relativamente rápido y bien embalado. De los 2 drones que compré, uno no funciona bien y el otro llegó con una batería rota. Después de abrir disputa el plazo que dan para devolver es de sólo 4 días. El dron que funciona bien, se maneja relativamente fácil, ideal para principiantes. Además incorpora unos protectores de hélices. La cámara delantera hay que moverla de forma manual antes de volar, no es como otros drones que se mueve desde el mando. La cámara no es una maravilla y de 4k nada ¿publicidad engañosa? La autonomía de vuelo es de unos 20/25 minutos. Volvería a comprarlo, por el precio, tamaño y la autonomía. Con 3 baterías me salió por unos 28 euros y tengo una hora de vuelo aprox entre todas.
Very good product very nice exelent time of encio
This drone is great for the price and has some awesome features. The flight control is good and the camera works better than expected. I've been buying and playing with small drones for years. Never have I seen one this stable. WELL DONE! Second, I crashed it in a branch of a tree, I thought it was done. To my surprise the 25 foot fall was survivable. Inspected it and sent it up again. Great flight time, I got 30 min on it and it still had more. Great case comes with it too! All this little guy needs is another battery.
Kids are welcome.Cool gift.Video quality as a video recorder,working distance 100 meters.