SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corresponds to what is described. Size too small, order 2 larger
Impeccable material as in the description, negative point was the neck collar very loose plus one seam will solve more of perfect rest
It’s fixed perfectly thank you so much for the item
Great Turtle. It smells a little unpleasant, but my brother has the same from the same store, it has already disappeared. My 179 cm and 85 kg XL is too big, but I haven't adjusted the latch yet. L My brother was too small.
Awesome purchase for the price!!
Very good
Material with good cushioning. Seems to be resistant. Congratulations to the manufacturer and store of the product!
I even liked the material, although I think it could be a little more rigid. The size was perfect: I have 1,85m and weight 90 kg. Let's see how it will look over time!
The relay Point of the three Carrefour clubs I put them 0 in note for the receipt of the shipment
Of course, I would not take the 2nd time. But with beer will go
Turned out perfect. Black looks great at any size, n has error. Tip to the other buyers.
I have chosen the size of XXL became tight Shui returned and bought XXXL the store needs to make sure the safety of the fasteners because I received the product in which a failure in one of theBy the product material is very suitable and the quality of the product is beautiful
Perfect. Insta @isjulyok
Came quickly. Fasteners function, standard quality
High quality product. Fit size XXXL for my 185 cm and weight 103 kg. The protection is light, no movement is difficult. Took for skiing.
All the cool quality is good for delivery on time
Sewn well. The only problem is the size. I took XXXL for 183 height, everything is OK, except for the length of the sleeves, everything else is adjustable for any size. The length of the sleeves is not enough for another 3-4 cm. If you run into the slot for the thumb, then the elbow does not fit normally to the elbow pad. If you hold out, it begins to press hard on your finger. In general I wear without threading.
The order arrived on time all matches. The price for such a product is justified.
Quality is good for such money, everything is adjustable, it sits well.
100% recommended, exact to description, arrived very fast, after a few weeks using it I can say it's a little awkward at first but you adapt well and quickly with use you forget you're wearing it and it doesn't stop you from mobility, I 'd buy it again without hesitation