SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent bike computer is easy to customize informative easy to read, recommend
Thank you
Great computer, and great store! as promised, the courier delivered by 1 August, five days from order! Just contact the seller in advance, and specify where they will be sent from China or Russia. In general, the seller is good, he quickly answers the message is not lost .. on setting up the piece of paper did not read, opened YouTube, it is elementary...
For dums like me, before shouting "It doesn't work", remove the paper that isolated the batteries!
For dums like me, before shouting "It doesn't work", remove the paper that isolated the batteries!
Works. The numbers are big, the wine is good. The distance counts, but the length does not converge with Google cards. Indicated the length of the wheel circumference even more than it actually is, counted still more. I will study further. Satisfied with the purchase.
It's okay, the device is working. Delivery by courier in a week.
All Super! Works! The speed is the same as the GPS on the phone
The product is great. It is very easy to set up, the display is very clear. shows a lot of functions, hope it will not be buggy and will last for a long time. I advise everyone. the seller is handsome, the product is always tracking, arrived in 3 weeks.
The product is great. It is very easy to set up, the display is very clear. shows a lot of functions, hope it will not be buggy and will last for a long time. I advise everyone. the store is handsome, the product is always tracking, arrived in 3 weeks.
I received it, but unfortunately from China. the seller warned it. I have checked everything, I recommend the seller.
The delivery point was delivered quickly. Ryazan 5 days. Packed well, in a pimp, all according to the declared characteristics. You can take.
I received it, but unfortunately from China. the store warned it. I have checked everything, I recommend the seller.
Good, it's fine, the store answers all questions
Great computer!
Good bike comp, arrived in 4 days, packed well, recommended
Good bike comp, arrived in 4 days, packed well, recommended👍🏼
Convenient item. seems to show exactly everything. time will tell.
Very good. Arrived fast TBM. Already tested. Works perfectly.
Good comp. Works at temperatures close to 0 degrees from. bought the same for the second bike.
Recommend high quality
Product exactly as expected top too much, recommend.
Looks very decent!!! It remains to check in the work!!!
The speedometer is good, but I haven't checked it on the bike yet, but I think it will be, I ordered it on promotion, thanks to the seller
Good price quality ratio Well readable Good seller Thank you