SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The printer is as the images, it is not difficult to use. Fast shipping to Mexico (10 days).
Delivery was fast, my package arrived well protected and with everything indicated in the description. I am very happy with this purchase. I highly recommend this seller.
Received before the agreed time. Yet. I haven't used it. Everything looks fine aesthetically.
Super NAICE printer. I'm already making use of it. Thank you very much
Didn't test anymore arrived in 12 days I liked it enough
Thanks to the seller and the store is a product we were in the description
Fast service and nice item.
Excellent, arrived fast and in good condition
Well received, delivered very quickly, item as described, tested and works well, very satisfied, I recommend this seller. Thank you
I arrive much earlier, I cost myself to find the app but I have already tried it and everything ok.
Medium quality, the last picture is the test page from seller. 3rd picture is a test from me. You see the difference. Print from Android is very easy.
Arrived quickly, i will use it and will give my opinion
Good thank you I recommend the seller 18 days of arrival
nice product
Fulfills its role, I imagine it should last a few months.
I already tried it and it works very well. I would only complain about the application that suggests since for many functions it asks to subscribe so I suggest better to use the raw bt app.
All right with the order, there were only details with the reception, but it was all a misunderstanding. Excellent Product
The printers arrived fast, well packaged and just as the product picture used to advertise. Thank you, this store always deliver good quality items…highly recommend
The printers arrived fast, well packaged and just as the product picture used to advertise. Thank you, this seller always deliver good quality items…highly recommend
today arrive my package, thank you!
Product was shipped quickly and properly packaged to minimize damage during shipping. Printer works fine at the moment. Time will tell how reliable it is. Connected easily to loyverse app on android via bluetooth and printed well.
I Asked For a Blue Printer But Got Orange I Was a Lil Mad About That But I AM IN LOVE ! I Ordered The Extra Rolls With The Case and It Actually Came With 7 Rolls One Already Inside The Machine!! I Have iPhone and App I Use To Make The Receipt Was Bluetooth Print. That’s The Holy Grail. The Other App I Used Was Pos-Printer. That App Prints Your Logo a Lil Clearer. So What I Did Was Print Just The Logo On That App and Took a Photo Cropped It and Use It For The Bluetooth Print App. Also If You Want To Use a QR Code Make The Photo Larger At 100 It’s Easier For Customers To Scan It. Yes It Works With Androids To Scan As Well. If My Machine Breaks I’m Coming Back Ana Lol
I Asked For a Blue Printer But Got Orange I Was a Lil Mad About That But I AM IN LOVE ! I Ordered The Extra Rolls With The Case and It Actually Came With 7 Rolls One Already Inside The Machine!! I Have iPhone and App I Use To Make The Receipt Was Bluetooth Print. That’s The Holy Grail. The Other App I Used Was Pos-Printer. That App Prints Your Logo a Lil Clearer. So What I Did Was Print Just The Logo On That App and Took a Photo Cropped It and Use It For The Bluetooth Print App. Also If You Want To Use a QR Code Make The Photo Larger At 100 It’s Easier For Customers To Scan It. Yes It Works With Androids To Scan As Well. If My Machine Breaks I’m Coming Back Ana Lol 😂💙
Well received, thank you very much store Thank you
Everything is great. Ordered several times.