SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
bem embalado, funcionando bem
I'm really satisfied with the product. well packed. fast delivery. working well and good condition. Thank you ali express & Thank you store.
Looks good, will give more feedback after use.
It's like the description. It came quickly although the store extended the delivery time because of the pandemic. Works well do not need to additionally install any programs. The only thing you need in the phone in the camera settings is to enable sound recording from the outdoor microphone.
Fast shipping days only to received. Worth buying high sound quality is very clean and gift tube bag is very convenient.
He has arrived quite quickly (a couple of weeks or less). It is missing to find out how it works (it brings no instructions or anything that you think of)
All right. Packing Garn.
It's accurate, a good sound, for the price is very accessible, it grabs well on the iPhone Xs and iPhone 7, the only one where it didn't grab was in the Fimi the adapter it brings is for iPhone and recognizes it smoothly, highly recommended, plus, Arrived before the date, I ordered it on March 17 and Arrived Today Saturday, April 02
Lightweight, easy connection. Comes with a pouch to carry. Arrived on 22 days here in Brazil. hope have good quality audio recording!
I recommend the store-in 24/7 even if he has a night answers always to SMS. Thanks for his support very much helps. Quality of products at the highest level I recommend
3/28 day sale when in 4/1 days received four key Ali in the skin goods in China Best fast temperature as the iPhone for transgender is two connected almost looks like a gun safety fall? C type High Speed Charger for iPhone transgender ramming to recharge the dock is nicer Mike bike guitar while testing-see'll
The product meets the promises, cost-effective. Remove all the Echo Spot and captures the voice.
This microphone is amazing, great product. I made a video for my daughter and recorded the sound very clearly
Soon received the microphone, very clear. Perfect product, recommended
Fast shipping was. Tested by Saw works well. Price contrast Good Goods looks to be a living.
everything just great! super happy. great customer service. if you want to hear yourself you need to unplug the key. i thought there is no sound but customer service helped me. thank you
The product is very good. I like it very much
The recording effect is very good. It can reduce noise even if the background is really noisy. This is my ideal product. I'll want to wear it to record my tiktok immediately. And thanks for the patience of the store.