SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything ok, no damage. The package arrived in Serbia in 30 days. I recommend this store.
Everything arrived in good condition. I recommend it toAs in the photos very nice everything
Sent quickly, arrived quickly, great!! Medium quality plastic, does not crunch does not diverge. In action checked only at home, sound quality is normal.
Its very nice and good sound and its come quick the store is very good i tested was amzazing (Hakuna Matata) i enjoyed i will buy more thank you
This is a great product for those who like to record and already is the 3 ° time buy this product me one another to my brother and another to my nephew recommend this product.
Working well. Need to do more serious recording to check quality and distance. All came well packed and no damages. Thank you Seller.
Product arrived early, came well packed, looks good. Tested and like the result of capture audio without noise and good quality. Works on mobile and computer, recognizes in order, no need install any program approved product, recommend.
It came quickly enough, despite the look. Cool box, that's only with a redmy laptop 8 t does not work. With redmy note 11, everything is fine. Why, you don't want to understand.
Good goods, everything works, an excellent kit, thank you))) fast delivery in a stop)))
Very good product, arrived in 8 days, 7 days early, not taxed.
It works perfectly! Good sound and good range (8 mts) the voice is nitida! Super recommended!
And the truth in the kit put the cover. Suitable tyutelka in tyutelku. Microphones write the sound well, but it was a couple of times so that when in normal mode you write video and there is no indication of the sound track and the sound at all was not. In Pro mode and in the recorder there were no such problems
Everything works fine! Friends with the standard iPhone camera. Recommend
Works perfectly, but not for use in camera app native mobile, that application already comes from store. Using third party applications
Microphones liked, I connect to the laptop because the native microphone is not enough. Good sound transmission, really perfectly catches the signal at a distance. The sound is good if the microphone is in close proximity to the head and chest, if you remove further, the sound will be very quiet. In the kit there was a cover. The purchase is completely satisfied. Excellent, honest store. Recommend
Excellent store, very attentive, well-packed products, very fast shipping, I recommend to seller 100%