SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ic venues both mikrofondan worked great ürün 10 days arrived. Sound very nice conducting. Outdoor yet not pull 2 microphone is also the same at calisiyor. Order ettiğimde troubled everyone 2 customs alınabileceğini said but it is nothing has happened.
Nice one
Product working and meets the goal.
I ordered a special model with a square button (of course I came with a round), I hope it's just a design, not a difference in technical characteristics. The sound works and writes, but to hear the sound you need to take out the base, with wireless headphones-you can not take out. I'll try to use and understand how much the goods are worth their money. Plastic is simple and cheap. I ordered the model with square button but recieved with round button,sure that is only difference in design not in stock.
Got everything right. Wonderful wireless microphone, took a little more arrived.
Great product
Great microphone! On Xiaomi Poco X3 NFC with a standard application does not work. But it works fine with the open camera application. Recommend. The store sends a video on the connection.
This product I bought it for use on the KWAI platform, I invite you to follow my User: ZoyGarcia ó (a day like today Mundi) That is why I am very grateful and surprised by the quality and excellent service that this supplier lent me. I recommend them. It took less than 2 weeks to arrive. I bought it on February 14 and it arrived in my country on February 24. I showed them the pictures. Note: I tested the sound of the product and it works perfectly.
Shipment dotarła to me in 8 days :) product not otwieram, because is for gift.
It came. Test.
Waiting for use the speed of delivery of the product I liked very much
It arrived on time, excellent product much better than I expected!
Sensational, great product and very fast. Fast delivery, very good quality. Good range.
Everything works, thanks to the store!
All right, microphones, well-packed came very well and cale them and they work well.
Very bright very good microphone buy
everything is OK, the shipment was very quick.