SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well, I arrived in excellent condition
Unfortunately on my phone Oppo A52 does not work, but on others order, only from the recorder immediately writes sound, the video does not write with sound, most likely I need to download for video where you choose an external microphone
Easy to use. Very good appearance and finish. Sound quality, very correct. For the price is more than recommended.
Everything came right, I'm already using him
Arrived very fast in less than 10 days in addition the product is of very good quality and it will be heard wonderfully, the quality exceeds the cost, I recommend it
Looks like a good product, try, very fast shipping, thanks
Cool! The first thing I did was try it and the quality of the recording is excellent, I plan to order another shortly, I recommend it very much!!!
Product with good quality. Clean audio.
It has arrived in just scheduled time, 10 days from purchase. Highly recommended
Excellent product as the description
Great microphone, very good audio quality! Is what I expected and very fast delivery
🌎✈️✅️🇦🇴
Thank you seller Thank you aliexpress
Arrived in excellent condition, very good talkal as it says in the description.
It looks very good, it sounds good
Product arrived in perfect condition, arrived until fast.
Works really good
Works very well I recommend it
Satisfied with the product
Super microphone, everything arrived quickly, plugged in and all super
Super microphone already regrets that I did not buy 2 PCs in the set. He collects the voice very well and clearly. I recommend 100%, quality as for rode.
The delivery time was very fast, arrived in a week, the packaging very premium and very easy to use it, the audio quality is good, and it supports about 10 meters separate from the receiver! Do tests on my cell phone and it gave me very good results
Amazing, I got the product to chili in 7 days, I 've never touched something so fast
Excellent as it is in the description of the article, arrived delayed 5 days after the promised date but the important thing is that it arrived, I will prove it.
The item is beautiful and elegant, and did not delay in shipping, thanks to the seller and I recommend buying it