SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The box came all chipped but the product is beautiful, besides it works that it is a beauty and came earlier than expected.
Arrived with form the ad, it only took 15 days, quality of the control is excellent for the price is great. I haven't tested it yet, more in the first impressions I quite liked it.
I really enjoyed the control, it serves me very well to use in PC. And arrived on 11 to the January River. Can buy without fear
The box came Open plus the product had no breakdown fortunately,
amazing product comfort and its works perfectly fine with the computer and it came in only week!
Product arrived in the set time, very good quality, I have been using it to play on the PC and it works perfectly.
The control arrived very fast, it was tested and it worked perfectly, in the future I will buy more, excellent seller!!!
I liked the control, so far it's working well.
Very good product. All the buttons and palacans respond well. I use it with a Chromecast and it has worked very well. The battery lasts long enough. Materials seem good quality. The shipment was fast and arrived well packed.
Very nice design I will be testing it with more time I played from PC and it works perfectly the only thing that the box was hit but the controller is intact without a doubt I recommend it the same way I will make another review already having time with the controller
Came and perfect condition, tested and approved sensitivity and very good for shooting games
Without comment the control and perfect and better than the images, I did not test in PS4 so I played in the CLL to do the test and yes and great him and great equal Of the ps5 quality buttons the order came quickly in the app says that I do not even arrive in the city of so fast but I have already confirmed and approve even more with the turbo function Hehehehe
Arrival well before the scheduled date thank you very fast seller .. Very happy with my purchase works perfectly on PS4 pro