SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This was the best control I ever bought for my PS4 is better than the original PS4 control, elegant with the similarity to ps5 control, the shipping is delivery was fast…
Came half open on the side of the control plus this working well is not what I expected anymore I will also not complain because for the value it was very worthwhile I recommend and there was no tax
Tremendous control, fantastic, ergonomic, very good sensitivity, did not comment on the bluetooth because I do not know how it works
All the yak in the photo, the shvidko was correct
Very beautiful and robust in the hands, the top I liked a lot and the gameplay is perfect. I recommend it.
Very excellent as the description and 10/10 images
Good joystick, works great with PC. Great price and pretty fast shipping.
It works with DS4Windows correctly. Glory to Ukraine!
Excellent control for the price, I liked the finish and it works very well.
Arrived a little late due to the post office here in Brazil🇧🇷But very quality product, I have not tested yet.
Came a lot of crumpled plus all right working
Thank you. Came quickly. Packed well. I recommend the seller. The connection is simple. The children love it.
Al chile, buy it to play elden ring, buy it thought it was bad brand, but it is well made and it works perfect and it detects all mobile pc without downloading drivers, good say final I can only say good purchase
Very beautiful and the children were comfortable with it thanks to the seller for the speed of shipping and the accuracy of the description
Very good product quality is amazing!!!
I bought two! Very satisfied with the product! Great cost benefit.
Great control, made of good materials and with an accuracy of the analog with 90% of the sensitivity of a PS4 original, if you do not have an original you can buy without fear to replace or stay on second control, for the price is very suitable.
Beautiful control, I'm testing still but it looks good
Nice gamepad with battery, usbc charging and good build quality, but my unit haved an issue you taken out the box, trackpad is moving randomly the mouse from my pc, so I see the cursor moving around in games withouy mouse suport, and moving camera randomly on games which moves the camera with the mouse(third and first person) making it impossible to play.
Very good control, has a great quality and works everything, even the TouchPad. Works very well on the cell phone. in the stream you don't need to configure anything, just turn on the control that works 100%, you can change even the colors of it.
Order arrived in 10 days was very fast, the box came with a small Drung behind but the control was intact already tested and it is working perfectly the only detail is that the cable that came with the control is short, otherwise perfect
Very top the control... Wonderful
Very good control, heavy, it has a premium air... very well finished, the buttons are sensitive, I liked more! Very beautiful and easy installation!
Good product. On my PS4 it works very well, on my pc the Bluetooth does not work, but with cable you can play.
Came well packaged Perfect as described. Shipped fast. Feels more handy than the original ps4 pad. Connected to the console without hassle. Still charging so I can’t tell the time it takes to full charge but regardless, I still highly recommend. Thank you, seller.