SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything ok. Very well packed shipping, the box arrived perfect. That's how it's nice. The color is a shade more gray than white. Paired the first time. Thank the seller for the commitment dedicated to the shipment.
Good works, I love fifa play
Perfect control, beautiful and comfortable!
I liked the service and the shipment was very fast to Macapá in Brazil❤️🙏
And so. The gamepad came in a tightly packed box. The kit includes a cable with a gamepad, what else is actually needed. It does not rake when shaking, but if you squeeze the GamePad a little more, you can see how the residual space between the upper and lower parts are connected. Everything works well, there is nothing to stick and everything is perfectly pressed. And for me personally, the caps are set exactly relative to each other.
Works perfectly, connection via Bluetooth and the cable is quality (random photos)
The PC connection works well, but it does not recognize the DualSensex program, so please use the DS4 program. The quality for the price is also good PC
Mt control good, excellent quality worked on PC first recommend MT!
I bought it cheaply for the Singles Day event after I had it mended due to a broken analog of the dualclock 4. In a word, it's great. There is nothing different from the original. Great. The design is the same as DualSense, so I like it very much.
Wonderful control! Beautiful, well built, ergonomic, very similar to the original. Great cost benefit, best control I 've ever used.
Good product. Works just fine. At first use it Displayed the unofficial controller pop up message, but it does his job. Good weight. Good for 20$. Thumbsticks are a bit smaller because My silicone grips from the other controller are a bit loosy. All functions works fine. Touchpad, lights, speaker, vibration, headset, everything ok.
Quite quality product came very well packed, highly recommend✅