SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Connected to PS4 without problems, charging is enough for a long time. The quality of the plastic is good. Took 2 controllers already.
Very good control, there are about two days when I'm playing and everything is OK for now!!! Makes up for a lot.
I will still test, comes with the USB cable type C the control weight is suitable💜
Is a good control. It doesn't have anything special but it works well. His material is OK TBM
Arrived in 14 working days. Came super well packed. This is already the second time I buy control. It is a great cost benefit for those who have PC and PS4.
Great product, impeccable finish. Bluetooth works very well, it works with Type C cable too. Came very well packed I highly recommend I will buy another soon
Arrived long before the deadline, well packed, great product, good quality and working normally. Recommend!
I tested the control and complies with the informed requirements. Arrived quickly at my residence. Advised to buy with the seller.
So so so so so so so so super beautiful I really like it. It was so perfect.
For now a great cost benefit, I am testing all the possibilities of it, it appears to be a great control, there is even a way to configure your led and see how the gyroscope is by the steel, perfect, I'll be back in a few days about final opinion
Very good control, apparently made with quality material and very soft.
Good control USB C, the analog of it is wonderful.
Arrived ahead of schedule. The control is great and will serve for my use (mobile and PC). His packaging came super safe, protected and without any Duster (congratulations to the seller for the zeal). I have already checked the features and they are great, led and connection working perfectly.
Product delivered and working 100% Careful seller and package very well packed. Very show control. Can buy without fear. Delivery carried out in less than 15 days.
Arrived very quickly, I really liked it. Can purchase without fear
Very good top control, and beautiful came right and arrived very fast in 5 days was already in hand.
I recommend!!! Top product but!!! Arrived well before!! Good quality product!!!
The control is identical to the photo, the person who looks thinks it is an original ps5 control, however the fact that it is a replica does not take away the quality of the device! to me made total difference
Control with good cost benefit. Arrived fast and worked well on the steam deck (recognizes as PS control and the mousepad also works).
The first impression is strictly positive. For normal operation, use DS4, thanks to the previous commandment.
I didn't write it, but it's pretty.
Quality product well packed reliable store congratulations
I received the purchase according to the announcement (delivery within 15 days). And the package came very well packed in bubble wrap. Control is sensational! I recommend to everyone who still has doubts about the features. Quick and easy connection.
bon
Very good product. Speaker is better than 28 version.