SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product. Worked on Raspberry Pi 4 and computer by Bluetooth and cable. Product came very well packed in bubble plastic with controls, USB-C cables and manuals.
Product came fast excellent I liked the seller very serious
Ordered the GamePad on June 21, arrived on July 7. Sent not instantly, after some time. I wanted to check with the seller if there is a Bluetooth adapter for the computer in the configuration and if it is possible to buy it, but the seller did not read this message even today. So you can not count on communication with the seller. Now about the GamePad itself. Connected with the wire instantly, worked flawlessly. But with the connection via the Bluetooth adapter, there were problems, but they were solved using ds4windows. The GamePad itself is initially very sensitive, but customizable. In general, I am satisfied with the purchase, which is what I wish for you)
I loved the control
Excellent product is worth very apena,😉
I take more than a month. All good
Works excellent, use it on PC with DS4 fir Windows and no problem
Top control works better than Sony original, I will buy more in the future
Excellent good quality
works like the original
I bought it to give my nephew a gift. He didn't even get right at his house and he was already using the cable, until the Bluetooth stick arrives and he is loving it. The answer is quick to the commands, the grip is great and the grip is very easy. He is really enjoying a lot... the product arrived fast, well packed and exactly as described on the page. I was very pleased and if I'm going to buy a second to pair with this one, I already know exactly where to buy it. My thank you very much to the seller.
Excellent item, so good I purchased another
I had recommended it and I am impressed by the price it has how well it works, in addition the switch itself recognizes it as official, it is great, let's see if it lasts.