SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrive fast and meet the description, very compliant with the product
(MX) I arrive in 15 days (minimum rating "0" maxima "10"( 7/10), the box came a little hit almost nothing I guess by parcel (9/10), fair control as described by the store (10/10), fast and accurate operation with the minimum delay that has any almost zero bluethoot, The same thing that has a ps3(10/10), it has good ergonomics (8/10) although to play with the two levers is somewhat tired at Call of duty I think it would be fits little phone X3 PRO with all and trouble-free case up to space (10-10), (, Plastic can improve but still pretty good (7-10), it connects with several devices (10-10), pretty light (10-10), all buttons work correctly and the levers also (10-10), The buttons light can be turned off by pressing r3 + power at the same time and turn on equally as at night if it hurts a little like the state light although that one cannot turn off () good Shopping
The box is all damaged. The sense of manipulation is... I can't recommend it. It's easier to press the LT and RT buttons than the touch of the phone screen. No comparison with PSP or unicorn. English manual can not be used for anyone reading red cotton Power + X button press for Android, The Power + RB seems to be for the computer and the Power + RT is for the switch. For reference, it works strange when you press and turn on another button.
Tested on the Switch and perfect, fast shipping, before date
Product 5 * love playing CoD Mobile
very good surprise! I bought it for my son, but I kept for myself! works well, using it with a GameCube emulator, battery is good too.
It takes a week to arrive, the base of vedeble but does not affect its use, the joystick respond n well, they are not watered, I already tested it in excellent my cell phone has the horn down but it hasn't affected him yet if it's heard
I connect very well with my Samsung z flip There is q download an app to map the buttons.. What vauy well. I arrive very fast and it is of good quality
I am very satisfied! The quality control has high quality textures and buttons, had no delay found super quiet play with it and easy setup. Note: before connect the Bluetooth Mobile make pairing control holding the button B and pressing the button power when Switch Control.
It came quickly, it connects quite quickly, with the phone pocox3 NFC problems did not arise, swallowed as a native, paralously there are no Bluetooth headphones. Took for Genshin inpankt, I had to swing the additional utility, so that the buttons would work correctly, the utility in the brochure with the device Dana name, do not look it it Simply put, everything was provided and all written. Compatibility with Android, iPhone and through the computer, like a joystick. Not flimsy, knylpki zorovye, the length is enough for a shovel. ))))))) Happy as an elephantThank you(❁ ''')
It's easy to use. It's okay to play a game where I was a child after a long time... Of course, rather than a joystick... I recommend it. It's useful.
He arrived early, the product is good but medium quality and it's OK for what you're paying has 3 connection modes so much it emulates that you're connecting a PS4 controller and that's great for games like mobile I recommend
Arrived fast in 9 days, highly recommended is perfect for Emulators I tested it and pretty fast react well buttons and joysticks The box came very battered, but the gamepad in perfect condition, certainly the best in quality and price :)
Well the product the very sensitive package broke a box
Excellent gamepad, it has several connection modes, including connection as PS4 controller on Mobile, allowing it to be used in games such as call of duty Mobile that only accept console controls. I have also tested it on PS3 and pc, and everything working perfectly, for the price I recommend 100%. Plus he came in like a week, super soon, didn't even expect it.
I would give you 5 stars but the precision of the lever is not so accurate, everything works well out of it, but I think I could fix it so I don't return it
the best part of this gamepad is the joystick precision it's amazing and it's doesn't have dead zone like others, high quality and amazing price
It's a very good control, and it came super fast. Recommended
Very happy with the purchase goes with retro emulators and perfectly fornite. Shipping very fast before d expected date recommended purchase