SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As always, everything is done. The quality is excellent. Set adapter + charging cable + 3,5Jack * 3.5 Jack Recommend
Works great with Samsung TV 8 series and iOS
Very good quality 95% quality sound recommend the product
Working perfectly as the description, good quality!!
A little upset the micro USB power plug would like already typ C. and otherwise an excellent piece of the range of about 10 meters. Sound quality is excellent no losses. Delivered to Astrakhan within 2 weeks.
Shipping period being four days. Fast shipping and meticulous packaging is satisfied. The appearance of the product or line clothes the quality is very good. Also Bluetooth wholesale easily hit at and away from wholesale anti break Jim. An important one drawback, aux sound more less.
Works well, without dancing with a tambourine. When connecting a woman robot says conected
Dimensions in the description did not look when opened the package, it is small)) 6*6 cm. Execution and quality fire. Connected, phone accepted, plays
Perfect sound with my AV receiver Samsung HW-C560S.
My system: receiver Sony str-dh750 + outdoor HECO Astron 500. Source: Sony Xperia I + Sberbank Hi-Fi (1440 kbits). Connected the receiver with a complete RCA to the receiver, turned on the power. The smartphone immediately identified the receiver, picked up the codec aptX HD. The sound is chic, the difference with a wired connection did not notice. The receiver is very compact. The brand is already very famous, the quality is excellent. Recommend.
Great product. Used to output 3.5mm for headphones and connected the PC, the smartphone and also Google TV easily (one at a time). Also used to allow Bluetooth connections to a home theater. The operation is simple, the connection is fast and not identified delay to watch movies. For used USB PC and as permanent solution using the old charger a smartphone. Recommend.
Arrived very fast in Sao Paulo (10 days). Not taxed. Packaging flawless. Very beautiful. Seller congratulations. Bought to make wireless connections to a sound active amplified CSR have at home. PS: only think could come with a fontezinha own 1 Ampére to provide power to it, since it has no internal chargeable battery, but this is not a serious problem to me because have left other velharias here at home.
It works very conveniently. It connects easily, without problems keeps communication failures for a few meters.
All of it. Complete power cable and aux 3.5 on both sides. The button functionality огрниченный only play pause and connection-off. During the downtime is a little background. When you turn on the track, the background is lost, the sound is clear. Codec aptX. All these Bluetooth приемниках annoying one, output level of this box a little below…
Smart Bluetooth receiver. Took the second. Ugreen rules!!!
Everything is fine. As for me sound does not hurt, but I have and not HiFi system) and the little old microlab x4
Works for 100%. Included is a micro USB wire, 3,5-3,5, separately a 2rca-2rca wire and 3.5-2rca. The quality is excellent! Codec immediately aptX, there are no delays in sound, the sound is good, but there is a small background noise that can barely be heard, so I can safely recommend to buy..
Arrived 22/02, all OK. Still not tested.
The description corresponds, connects with the phone quickly and without dancing with a tambourine. The work of the aptX codec did not check, because. Does not support the phone, but I'm sure there will be no problems with it. Many times I bought ugreen products and always reliable quality. The receiver itself is very compact, which is good.