SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality of the goods is excellent. Worthy packing! For a gift, such as a child or an adult, just super! Sound checked-quality at altitude! Wonderful goods!!! To store Thank you very much!
Everything is fine!!! Came just for the birthday!! Very comfortable!!! Sound good!!! Thank you store!!!!
Take out the second time they Super sound and easy to use just 10
The earbuds are so good! quality of sound is amazing and they don't fall out of my ears. I used them for an hour today and they were very comfortable the entire time. they didn't hurt my ears. they are really simple to use and are worth the money. highly recommended!
Great headphones. Auto bluetooth pairing, auto on/off, looks cool, comfortable in ears, comes partly charged and ready for use. Strong base and clear treble. Prompt shipping with bubble pouch protection. Just received. Will see how long it will last on full charge.
For the price, I feel like you get such an amazing deal! Apple ear buds don’t fit my ear right and they always fall out and feel very loose. The ear hooks with these ear buds are very comfortable. I wore these ear buds for about 3 hours for the first time while mowing and there was no discomfort. Sound quality is amazing. Noise cancellation is great. I could still hear my mower but only if I really focused on that sound over the music. Great deal for the price!
A very good earphone, the sound quality is very good, the sound is very clear, there is no noise, no lag, the Bluetooth connection with the mobile phone is fast, the signal is stable, the connection will not be disconnected, it is very comfortable to wear, and the earphones are not expensive , super cost-effective, and feels nice.
Use them for the open of CrossFit 2 times a week and are quite comfortable for much career, jump, sweat. That worried me, they were bulky, But glad if any chosen. Further is just take them out and put thy Bluetooth on the phone and music, and now. Then back to the small box and no more, loaded single. Super easy
"My women going to work to 30 minutes every days listening to music and needed a headset comfortable and that will not fall. And these are perfect, thanks to the then towards the floppy ears. Look QUALITY relating to the material and sound. The duration of the right battery and comes with its Charger super pimp and your cable to recharge. It was easy to set it on your phone, and are recognized perfectly. Recommended for its design and quality."
Very good product, good quality, very good sounding, I will definitely buy another one. Shipping fast in 10 business days
Super packing. Tracking product great. Arrived fast. Thanks. Recommend the product. Ratio quality good price.
Everything is perfect. Just like the description. Good sound, the buttons are for pressure and they're good. For the price they're worth
This is my first time buying this one, but buying twice in this store. It has an easy set up and easy use. Strong Bluetooth connection with clear sound when i watch movie. The battery lasts for a long time, don't even have to charge it everyday. It's very comfortable and convenient to use. 10/10 would recommend. It is definitely worth your money
The sound is excellent, the case is stylish, the ears hold like poured. Recommend!)
perfect! exactly what I needed. I'd test it to know how long the battery lasts. took about a month to arrive Nigeria
With noise reduction. Soft headphones, on the ear are not felt, do not press. The sound is good when talking on the phone, and I can hear and the companion. The charge holds in working mode 9 hours.
Ears are not bad quality good batteries keep so-so for an hour for three should be enough if you listen to music, the only thing you do not understand is how to adjust the sound the sound Please tell me
The headphones work fine, the battery works as described, the package arrived ahead of time, I recommend it.
It's super. On the ears keeps very good. The sound is excellent.
The store is well done thanks, for a month I bought the second as a gift, I use it myself, before that I ordered two other things complete, these are still OK. Very fast delivery to St. Petersburg.