SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Having passed the tribute of the microphoniki. I didn't take my head and even though I wanted to get the chases of the vidguk, if I read the instruktsiya, all the claims of the vidpali. Z iOS that Android smartphones are great, requiring you to turn on the blue mode. So at the priymach the button is not more good for the sake of it, then you will get it, let it go with it. Three. For smart phones Nayrostre Pidishov Mi Siniy. For Cameri Abo blakitniy Abo greens, more than trishki treba poexperimentuvati. When recording on the camera, Chuti leap frequency noise, ale, I think, it's easy to make your way into the post-robbing video. The sound of a sign of infallible, it's not a studio, ale for someone else I don't know much. To the next seller. I recommend it.
Wonderful product arrived quickly recommend the very attentive seller as it is said here in Brazil I will make new purchases with him
I was confused when I received him when I did not and I was afraid that he would not arrive, happy that he had arrived and everything was fine. Excellent seller and service
I feel full of nonsense prices. The sound quality is also good and very satisfied. The only drawback is the short distance because of the Bluetooth method.
It is a product with excellent price cost ratio. Not much noise removal function, but .. It's hard to find this performance at this price. ^ ^ I'll use it well. ^ ^
The product arrived quickly and is being tested and it seems that everything is fine and the battery position to compare the size.
Arrived before the estimated time, they look very elegant and of good material now just need to try them.
Arrived really quickly and packed properly.👍I'll test it over the next few days and write something again.
I don't prove it yet. The microphone is a little bigger than you imagine is 6cm. But everything came to me According and before the agreed date. (Less than 1 month for Peru)
Very accurate... What you see is exactly what you are going to get
That's really the right size. I'm still in use, but I don't put the microphone terminal in the option because I want to connect it to the Amb speaker. I'll leave the late stage again.
My husband liked it a lot, he bought it to sing in the churches, took the test and came out perfect KKK. The microphone🎤It's so delicate I got in Love🥰. Worth buying. Arrived well before the deadline
The battery lasts well but some cell phones do not work, you need a compatible Jack
It's not done yet.
It works, it would be necessary to evaluate it in a situation with more strident background noise but for everyday things it works well on an android
Sell shvidko a true product. Before Kiev, the place went to the Ministry of Mayzhe. Packaging nadiin. Everything came in Tsim and non-Tsim. The computer was connected without any problems. It is approximate to declare characteristics. I'll be more testers. Namely, I recommend.
Good product, it is not the best but it justifies its price very well, I recommend it for something not very professional.
Everything came very quickly and well packed. Pick up the sound very well, buy 100% recommended!!
Good cost benefit! Shipping was fast and arrived on time. Microphones work better with fur covers, as they reduce noise more.
I am very much satisfied with my order because what you see is better in actual. Thank you for the satisfying product, price and service of the shipping.
Matches the seller's description. Delivery in 18 days. The product is of good quality. I recommend the seller for transactions.
Dličan set of Radi SA mobitelom DJI pocket2 Feiyutech for Tu cijenu Zvuk vrlo proofreader👍
Delivered quickly. Everything arrived as ordered. Language quality quite neat. Range good. User manual poor. You have three modes on the receiver with green, blue and light blue. The operating instructions do not explain what which set mode does on the receiver.
The shipment was fast, I tried it with an iPhone using a Lightning cable to 3.5 trrs buoy although I suppose that with other cables it will go just as well. At first it did not work but when you press the receiver button again and then again, the recording is activated and you are pleasantly surprised, the sound is clear and there is no background noise, ah been great, good product, I'm very happy, I still need to try the camera
Works well, looks great! Gives you the cinematic sound you look for but i do recommend the hairball to help with the noise resuction. Overall worth the value