SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came in 2 days, looks good and works. I'll update if I die soon.
OK
Good keyboard, buttons are pressed gently. Delivered in a week.
Everything came safe and sound. No cracks. I'm happy with the purchase. thank you
Cool clave!) just like in the description!! And what I wanted! Thank you for fast delivery and quality goods!!!!!!
Shipping fast. Buttons with a large stroke and sluggish-without a "pleasant" tactile effect. Maybe it's an amateur, but I'm used to laptop.
Clavviatura with Russian letters in Europe is no longer visible do not want to do Because of rusofoba policy it is good that China is not subject to this And continues to produce keyboards with Latin and Cyrillic Respect. We'll buy on Ali. Keyboard is simple then you need For work I recommend
The keys are pleasant, quite quiet. And so, Clava as Clava
Thank you
Namana clavadura.
Fast shipment and delivery (from a warehouse in Russia). It's all well packed. On the keyboard-symbols are well read, normal large left bus, quiet operation of the keys. It is convenient to print because of the recess on the keys. I advise you to buy.
The order came very quickly, in 5 days. Came in good condition. I recommend this store. Thank you.
Delivered right to the house. Just signed the courier and got in hand. You need to be ready to pick up the phone from unknown numbers-the only drawback of such a service. Got 2 days faster than the claimed.
Everything works. thank you
Ordered 02.07.2022 received 07.07.2022. It's fine.
Received the order very quickly. Ordered 01.07.2022, received 07.07.2022. Checked-works fine. Thanks for the accuracy and speed. Special thanks for the choice of delivery service: Postamat near the house, received quickly and without problems. Kind regards, Andrey
Came the parcel quickly, on the buttons was pressed, everything works, looks like a comparison, which was good
Excellent keyboard recommend, delivery directly to the door by courier in 5 days.