SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
APP Control
Works by WiFi come notifications on the app, and via SIM come SMS. All sensors work fine, RFID connected keychains from doorphone
Shipped quickly, I still haven't tested the product
Just what you ask. It comes with batteries which is to thank. It looks more good quality than it appears in the photos
òtimo produto chegou em bom estado e no prazo certo.
Looks great. The box has arrived intact which already makes a good impression. It will remain to prove it.
Good alarm compatible with voice, and effective, easy to program
Muy rapido en llegar y muy bien envuelto y protegido. Falta probarlo. De momento muy contento con la compra.
The contact with the store was excellent, solved all my doubts by message and the shipment was fast, arrived much earlier than expected. I recommend making the purchase with the. As for the alarm is set so you just have to get it out of the box and install it. When it takes a while to use it, I'll put an additional comment on how it works.
It takes a month to get to Canary Islands (Tenerife). The first thing to change language to Spanish, instructions only in English. It is easy to configure and program the elements. I have it running only with the SIM card because I don't have Wifi in the housing where I put it. Very good price.
Very good product and easy configuration, all working and fast delivery, am very glad
Color: D1 Plug Type: EU plug Excellent, very good design, in French, pairing door and motion detectors very easy,
Color: F Plug Type: EU plug Tested and works
Color: C1 Plug Type: EU plug Beautiful seller recommended 100% awesome home alarm and super fast delivery very happy thank you seller