SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As in the image, sounds tranks, already have worn and my baby is asleep and I just was not necessary to speak with the store
(4px Express → belmail) Belarus on the way: 32 days! This is my second order of this device: bought as a gift. The first copy of a couple of months ago bought for a son or spouse -- they have problems falling asleep, but as a real scientist first spent experiments on themselves. I usually don't have any problems with falling asleep, but sometimes I face the fact that the dream does not go. The device was pleasant immediately and unconditionally. I expected some cheap sound with noise, wheezes and clicks, but I can not find fault with anything-the sound is quite high, almost like a smartphone. And although for smartphones there are a lot of similar programs, yet this specialized device is much more convenient and more functional than a smartphone. Everything is very thoughtful and convenient to control even in total darkness. As wishes to developers, however, I would recommend to separate the functions of the bulkhead tracks and control the volume of each on a separate button. Product, store and store I recommend and wish you success!
Good at quality-price, it has good sound. Well packed. I 'd recommend it, but my baby doesn't pay much attention to it. No need to contact the store.
It arrived quickly and the product is just as it appears in the description.
Super fast shipping, well packed. He does his job. 8 sounds in total and a oscillating light.
Compact device, sound clear, the baby likes
I arrive in a week in Chile, second time I ask. Amazing
I received it today. Received it within 3 weeks. Size smaller than expected but very handy. Volume seem is loud enough and also many options. Will use more and update.
The box came crumpled, for a gift will not work, so it works without complaints
Fast delivery to the Post Office. The appearance of the box seemed to kick down the road. But the device itself is intact. There is a cable for charging and instruction. Clear and convenient to operate. The volume is enough, there is a flashlight and a OFF timer. Several melodies to choose from. Excellent thing, before all the time on the phone turned on, now only use it
Very easy to use, melodic songs, relaxing not just for the baby.
amazing! my baby and i love the music and the sounds. great battery, works well after charging
It came in a pupyrka, in a box. Included is the device itself and the USB cord without the unit. Only 10 sounds. For how much battery I do not know yet, and whether it acts calming on the child (has not given birth yet). But in general, everything works) came on time.
I haven’t used yet but appear ok. Took about a month to get to NZ
Compact, different modes, after receiving worked for about 20 hours and has not yet charged. It is very convenient to use.
Got it in 21 days! The thing is cool, the sounds are wonderful! The diode is only too bright, if it is included, and so-awesome thing! It's packed unless it's very, and it looks like... As a gift already, alas, will not go, for Kotska on the body, although small. I'll keep it!
Interesting device. The child has not yet been included, but the husband fell asleep under the noise)))) the parcel came to the Mail well packed, delivered like about three weeks (Moscow). In general, without complaints, it works properly, it sounds normal without foreign noise, complete with English instruction and USB cable for charging. Control is intuitive, you can and without instructions to understand. Thank you store!
very good product, many options for sounds very good night light also! baby loves it
Everything works, it came in 10 days. on VB and Ozon exactly the same on 600R more expensive.
The parcel was almost a month. Sound quality backlight is good. everything works.