SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Is what I expected good.
I want to thank the professional way in which I was served the material is the same as the one that presents% Reliable recommend this store 10 stars thank you very much
I recommend. Fast shipping.
Super quality and holds beautiful warm; order same even more
good fabric, very pleasant. adds to helmet noise reduction as well
The product is very cool and the shipping was fast I recommend dealing with the store
Excellent product, a great finish, surprised me, and the delivery was very fast.
Very comfortable, perfect. 10/10 delivery. In 2 weeks. (China/Spain)
Arrive on time as the description. Protects from the cold (0 °), adapts well to the face.
Cool balaclava
The balaclava is bombarded, the head in the dislike nose that company cannot soar in return. The material of the greenhouse and the age of the dot. Vicorist helmet. Purchase of fuel. The product is recommended.
Super balaclava fit perfect
Not suitable for cold winter
Keep heating when it is cold outdoor. Very effective. Top store and top product.
Good adjust form. And nice and warm. Also at the neck well sealed.
Thanks I recommend fast shipping to store and the product is very nice
It's quality. It is noted that the material is good and the manufacturing method is also good. 100% recommended.
Sprawdziła up at minus 2 °C. Big size. Leisurely I recommend. Fast shipping.
Tested in below zero temperatures and it works well. Face is warm. I wish it was more fitted to the head
Quality warm balaclava. I use it as a bicycle in the weather below + 10. It is very convenient that the bottom of the mask is removed, as it happens that the face needs to be opened, or the air is already heated and you can breathe without covering the nose the nose Great for combining with sunglasses (but in the cold, the glasses will fog because of the balaclava) and AirPods. I take the second time, the first took myself, the year passed, looks like a new one. Definitely recommend this model.