SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this bag, very convenient to use. The size is exactly for my computer. The product was delivered very quickly (in about a week).
Light and simple, four pockets to put equipment computer, mouse pad +mouse, keyboard and so on .. on the inside very puffy.
Received in 6 jours...com do they do ??? Very nice protective bag for an ASUS 15.6. Just a smell of fish at the opening, but that left after 1 hour.
Shvidko was delivered to the 26.07 of the zamovil and 10.08. All with the inventory and photo. The laptop and charge it up to it, and the same bear is snitched. Whiglyadav for good, May nadiyu slovuvatima dovgo
The bag looks firm and has several spaces to organize everything you need for your laptop. Recommended
Excellent quality and strong and arrived within ten days only
Perfect has come to Spain and it is super good for its price, I have a 16 "laptop and it enters luxury. The quality is very good and has many pockets
Like in picture, bag is amazing, inside and outside, I love it.
Nice
Ball Show, Great material well reinforced and velvety inside. Recommend, you can buy without fear!
Excellent❤️❤️
The offense is simply super. 100% to give your inventory! Came in three tizhni, for the moment of the change, for the order. This is a problem-selling, having already improved through the Tizhden, I wrote all the time and pulling all one. I definitely recommend the product itself, and the seller's axle is Uni, Bo Mushu khvilyuvatis. Yakby goods are cheap-then only one, and so for two cheers 1000 more UAH, it was blowing around.
Very good product, high quality. I'm satisfied.
Almost exactly what I needed! could've use more storage room but it works for me. thank you!
Cool bag in the middle in a nutcase. All locks pratsyuyout, Carabini Michi
I liked it a lot, good quality. Comfortable and keeps everything organized.
I thought it has good quality.
Received in 12 days for France. Really very good quality for the price. Quality padding. Perfect for my macbook air m1.
Packaging was very good, the bag itself is like in the pictures I have uploaded myself. Package came very fast (15 days time). Recommend seller. 10/10 would buy again.
Impeccable bag for its price. ++ @ ++