SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good night, arrived super fast, I was taxed in 85,00, but it is very worthwhile. I 've been using it for a week, the best cost benefit of the category. You can buy, but stay smart because it is 99% chance of being taxed, even so it pays off
The product really corresponds to the advertised quality, impeccable finish the remote control is beautiful and functional, left there due to the holiday 28/01 day and arrived HJ in RJ 07/02 day and was not taxed. I recommend
Great product, everything arrived right I bought the version without Android because I already have a Fire TV and it was perfect
The product is excellent! Much better than I thought due to low value. The image is good, it has a good brightness and the possibilities of adjustments helps a lot for any position you place. The delivery was fast and I was taxed in real 96,00. I recommend
Excellent quality design, very beautiful well packed, very easy to use. The same here in BR costs 1300. OBS I wasn't taxed.
Brightness expected for your budget, but in a dark room looks great. Speakers in the projector are available. Perhaps the best projector at the moment for their money. The store is great
I really liked the product Product quality and shipping speed and arrived before praso, very good I am satisfied
Good cost-effective projector. . After 10 days I am designing on the white wall, I can tell whoever will buy it, consider the following points: -The brightness of the projector is low for even low light environments, I recommend only for dark. -It is possible to design with a good level of focus and sharpness up to a maximum of 100 ~ 110 inches. -Little is noticed, but video played by the integrated Android is not 100% fluid, but by the HDMI port using a TV stick yes. -I could not adjust the image profile of the system itself, the functionality exists, but when editing whatever (brightness, contrast, saturation, etc.), I do not notice any visual change. Already on the connected devices in the HDMI port everything works perfectly. -The audio is not very high and the quality is acceptable. Conclusion: despite the "problems" reported, in my case the product served me completely, as I already planned to use it with a stick TV and speakers or Bluetooth headphones.
Very good project, took 20 calendar days for delivery (Belém shovel)
Arrived fast, like the product. Screen with 0,90X1,60 m With the projector distance 2,15m. 'M projecting straight white wall and the quality is excellent. Am happy and recommend.
Excellent projector quality absurd! Same with imperfect wall picture is pretty much worth
Arrived 2 days ahead of schedule, came well packed. Everything is OK. Thought The maximum distance for projection is 3 meters, more that the picture is embassada. Happy with the purchase!
Exactly.But they need to improve shipping service, the box came in damaged broken and hit the corners.
Shipped very fast well packaged product quality excellent not taxed recommend
Projector excellent price, best value. Full software very fluid, not lock.
Very good, well packed, like the simple toast, shows jesto caring with the customers, always buy from this store. As the device, the brightness is not strong when the screen is full size (inch) compared to other projectors, but if the environment is dark, can watch normally, clear environment loses quality colors but can watch normally, The photos in attachments were taken from day environment clear, evening consegu design 120-metre-tall 2 by 3 wide on a wall in home background.
It took a while to get, but came all right, only taxed in customs was not high rate, product is great great great qualityAre
Product good quality, compact and easy to use. Satisfied with the product.
Good recommend all came in as was taxed in 158 but was being the value
Projector good money, picture excellent, low noise and good volume the speaker... recommend!